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PlaySugarHouse US Review (2022)

Established in 2016, PlaySugarHouse is an online casino and sportsbook that Rush Street Interactive (RSI) operates. The platform offers an incredible selection of exciting casino games, juicy promotional offers, and sports betting markets to Pennsylvania, New Jersey, and Connecticut residents.

In addition, PlaySugarHouse combines its online casino and sports betting offerings in one platform, so players can switch seamlessly from one product to the other, as long as they are both legal in their state. 

SugarHouse prioritizes the safety of its players' information and takes active measures to guarantee security on its site. The gambling operator uses the latest Secure Sockets Layer (SSL) technology to safeguard sensitive data while transmitting it between two systems over the internet. The platform also supports numerous secure payment methods to keep your transactions safe while depositing money into your betting account or withdrawing from it. 

If you’re looking for a legal online gambling platform where you can enjoy wagering on high-quality casino games and a plethora of sporting events, you’re in the right place. In this easy-to-read review, we’ll discuss all you need to know about the online casino and sportsbook betting offerings of PlaySugarHouse. So let’s dive right in! 

States that PlaySugarHouse Operates in 

Since RSI launched the PlaySugarHouse brand, the gambling operator has spread its wings across the United States as an exquisite provider of online gambling and sports betting products and services. PlaySugarHouse only operates in three states–New Jersey, Pennsylvania, and Connecticut. In this section, we’ll provide brief descriptions of the products the company offers in each state. 

New Jersey 

  • Launched in NJ: 2018
  • Available products: Online sportsbook & online casino
  • Land-based partner: N/A
  • Regulated by: New Jersey Division of Gaming Enforcement (NJDGE) 
  • Notes: PlaySugarHouse Online Sportsbook & Casino NJ was the first online sportsbook to operate under the auspices of the Golden Nugget Atlantic City.

Pennsylvania 

  • Launched in PA: 2019
  • Available products: Online sportsbook & online casino
  • Land-based partner: Rivers Casino Philadelphia, PA
  • Regulated by: Pennsylvania Gaming Control Board (PGCB) 
  • Notes: PlaySugarHouse sportsbook was the first online sports betting site to operate in the Keystone state. 

Connecticut 

  • Launched in CT:  2021 
  • Available products: Online sportsbook 
  • Land-based partner: N/A
  • Regulated by: Connecticut State Department of Consumer Protection  
  • Notes: SugarHouse CT is the official sportsbook of the Connecticut Lottery. The state currently has retail betting locations where players can visit to place their bets in person.

What is Next for PlaySugarHouse in the USA?

As stated earlier, PlaySugarHouse is only active in three states–New Jersey, Pennsylvania, and Connecticut. However, due to the tremendous success of its products in these states and the growing popularity of online gambling among US residents, we can expect that more states will soon be added to the brand’s portfolio. 

Currently, SugarHouse’s online casino services are unavailable in Connecticut. However, since the state officially legalised online gambling in October 2021, we wouldn’t be surprised to see PlaySugarHouse roll out the feature in The Constitution State soon.

PlaySugarHouse Online Casino Review

In September 2016, Rush Street Interactive (RSI) launched the first PlaySugarHouse online casino in New Jersey. Three years later, the company also ventured into the online gambling space in Pennsylvania by launching PlaySugarHouse PA. Currently, SugarHouse online casino operates in Pennsylvania and New Jersey, although we expect to see some expansion in other states soon. 

PlaySugarHouse Casino Games 

PlaySugarHouse online casino offers an impressive array of casino games, ranging from slots to blackjack, Slingo, baccarat, blackjack, roulette, poker, and even live dealer options. If you’re a lover of slot games, you’ll be delighted to learn that this online casino hosts several exciting variants of the game, including classic slots, progressive slots, themed slots, 3D slots, etc. Players that enjoy showcasing their competitive sides can participate in slot tournaments on the platform and stack up winnings as bonus money. 

Besides slots, you’ll also find several variants of other games in the game lobby. For example, over 10 roulette, blackjack, and poker variants exist on the site. Although the number of games is fairly limited, the variety of options ensures that every player finds their preferred choice. 

All the games on this SugarHouse have been tested by the gambling authorities, so you can be assured of their fairness and premium quality. Except for live dealer games, all the casino games on this platform use a Random Number Generator (RNG) to produce random outcomes for every spin or shuffle. The RNG ensures that the game outcomes are unbiased and every bettor has a fair chance at winning. 

If you’re longing to experience the thrill and excitement of a traditional casino from the comfort of your home, the live casino section on the SugarHouse platform is for you. Here, you’ll find several terrific live dealer options, including live baccarat, live three-card poker, live blackjack, live roulette, etc. With these games, you can place bets online while watching a real human dealer run the tables via a live video feed.

The software developers behind these games are among the best in the industry. They include Scientific, IGT, AGS, NetEnt, Konami, Red Tiger, DGC, Enteri, Lightning, and BTG.

PlaySugarHouse Online Casino Promotions 

Everyone loves a good bonus or promotional offer, and SugarHouse online casino understands this. The gambling site offers juicy bonuses to encourage new players to sign up and regular customers to keep gambling on the platform.

PlaySugarHouse rewards its loyal customers through its highly comprehensive loyalty scheme, iRush Rewards. This loyalty scheme has 11 tiers, from level 1 to Elite. For every bet you place, you will receive both Loyalty Points and Bonus Store Points. The more loyalty points you accrue, the higher the loyalty level you will attain, and the more benefits you’ll be eligible to unlock. You can use the Bonus Store Points to redeem rewards in the online casino’s Bonus Store. 

The benefits of the iRush Rewards program include:

  • Expedited withdrawals 
  • VIP birthday gifts
  • Special casino bonuses 
  • Elite VIP promotions
  • Free Android or Apple playing devices
  • Invitations to exclusive VIP events
  • Luxury gifts
  • Complimentary cruises and many more!

PlaySugarHouse Sportsbook Review

PlaySugarHouse offers sports betting services in all the three states it operates in. The SugarHouse sportsbook is a legal platform as it holds valid licenses permitting it to operate in New Jersey, Pennsylvania, and Connecticut. 

As far as online sports betting goes, PlaySugarHouse sportsbook is one of the best betting platforms on the internet. The sportsbook allows its customers to gamble on a spectacular selection of sports, including professional and college leagues.

You’ll also enjoy highly competitive odds on diverse betting markets, which increases your chances of walking away with a substantial win. The only downside with the SugarHouse sportsbook is that players can not wager on horse racing competitions.

PlaySugarHouse Sportsbook Betting Markets

If you enjoy betting on sports, the variety of options on SugarHouse sportsbook will leave you giddy with joy. PlaySugarHouse sportsbook offers a wide range of sports, including football, soccer, baseball, tennis, golf, racing, hockey, and e-sports.

Players can also wager on popular sports leagues, such as the NCAA, NHL, MLB, CFL, MLS, USL Championship, US Open, UFC, etc. In addition to these leagues, you can also bet on competitions in other countries like the SHL in Sweden, Liiga in Finland, FA Cup in England, and Serie A in Brazil, among others. 

To further widen your options, Sugarhouse allows you to wager on various betting markets, including futures, spreads, moneyline, both teams to score, 3-way spread, game props, Asian lines, etc. The availability of many choices guarantees you're never short of options when gambling on PlaySugarHouse sportsbook.

PlaySugarHouse Sportsbook Features 

SugarHouse sportsbook offers certain noteworthy features that make online sports betting more pleasurable for bettors. These features include:

  • Live betting: With this feature, gamblers can wager on a sports event that has already started. Also known as in-play betting, the feature allows you to gamble on a sports match in response to what's happening during the game. 
  • Live streaming: SugarHouse offers a live streaming option so players can watch their favorite matches on their PCs or mobile devices.

PlaySugarHouse Sportsbook Promotions 

If you thought that the variety of available sports, betting markets, and competitive odds are the only benefits of gambling on PlaySugarHouse sportsbook, you’re in for a huge surprise. An example of such offers is Odds Boost. 

As its name implies, Odds Boost refers to bonus offers featuring higher odds than usual in a particular sports event, market, or betting line. An Odds Boost enhances the odds of normal bets, which increases the size of your potential win. 

PlaySugarHouse also offers numerous bonuses on ongoing leagues like the US Open Profit Boost, 20% MLB Profit Boost, NHL Free Bet, etc. 

PlaySugarHouse Mobile Betting 

Many players prefer gambling on their mobile devices since it allows them to enjoy their favorite pastimes on the go. PlaySugarHouse has designed mobile sports betting apps for Android and Apple devices to cater to these players.

You can download the app from the Apple store or directly from the PlaySugarHouse website if you use an Android device. In addition, each state has its dedicated app that offers the same services you’ll find on the state’s desktop site. For instance, the PlaySugarHouse New Jersey app offers sports betting and online casino services, while the Connecticut app only functions as a sportsbook. 

The SugarHouse apps feature a smooth design that works seamlessly on the smaller screens of mobile devices. They offer the full range of gambling options on the site, so you won’t be missing out on any features when using them. The apps are intuitive and easy to navigate, ensuring you enjoy the most pleasurable gambling experience. 

You can use the mobile-optimized website if you wish to gamble on your mobile device without downloading the app. The website’s smooth design allows it to adjust easily to the screen size of any mobile device. It works perfectly on all mobile devices and operating systems, including Apple, Windows, or Android.

PlaySugarHouse Customer Support 

It is not uncommon for players to experience some difficulties when gambling on an online casino or sports betting platform. SugarHouse provides efficient and reliable customer support to ensure that players find assistance whenever and wherever they require it. 

The PlaySugarHouse website has an exhaustive FAQ section featuring detailed answers to popular customer inquiries. The FAQ section covers several topics, ranging from bonuses to sports betting, registration, account, deposits, mobile betting, geolocation, responsible gaming, withdrawals, and technical concerns. 

You can also connect directly to a customer support agent via any of the methods below: 

  1. Live Chat 
  2. Email Support 

Telephone Support

  • Connecticut: 1 (855) 450-2077
  • New Jersey: 1 (855)752-9101 
  • Pennsylvania: 1 (855)752-8181

The live chat feature on this gambling operator’s site is an excellent communication channel allowing players to receive quick answers to their questions in real-time. You can also send an email to the appropriate address for your state and receive a response within the next 24 business hours. 

If you'd rather speak to a customer support agent over the phone, feel free to call the dedicated phone number for your state. Note that the support channels are available daily from 9:30 am-2 am, so endeavor to reach out to them during these working hours.

Info

  • Information
  • Products Sports Betting, Online Casino
  • License NJ, PA, CT
  • Founded 2016
  • Customer Service
  • Chat Yes
  • Email support@playsugarhouse.com 
  • Phone (855)752-9101 
  • Opening Hours
    7 Days a Week, 9:30 am-2 am

Our Score

  • Sign up Offers
    8 / 10
  • Customer Service
    10 / 10
  • Payment Methods
    9 / 10
  • Licensing & Safety
    10 / 10
  • Design & Usability
    9 / 10

How to Join PlaySugarHouse – Step-by-Step Guide

1 Create an Account

The SugarHouse registration process is quite straightforward. While punters must be a minimum of 21 years old and physically present in Connecticut, New Jersey, or Pennsylvania to wager, creating an account can be done from any state in the US. Here are simple steps to join PlaySugarHouse and kickstart your gambling voyage: 

  • Click on the yellow "Join Now" button on PlaySugarHouse’s homepage. 
  • You’ll be directed to the first registration page requesting some personal details, such as your gambling state, screen name, email address, preferred password, and affiliate code (if available). 
  • Your screen name is the name that appears while you're sharing your wins on PlaySugarHouse and chatting with other players. It should have between 4 to 16 characters.
  • Your password should be a unique combination of 8-64 characters with at least one letter and one number. 
  • Once you’re done filling out the first registration page, click on “Continue.”
  • On the next page, enter your full name, ZIP code, city, state, date of birth, address, and gender, and click on “Continue.”
  • The last page requires you to choose and answer two security questions. These questions will be asked whenever there is an attempt to log into your account to prevent unwanted third-party entry. 
  • You’ll also provide your mobile number and the last four numbers of your Social Security Number (SSN). 
  • After successfully joining PlaySugarHouse, the next step is to verify your account.
2 How to Verify Your PlaySugarHouse Account (KYC Verification)

To comply with Know-Your-Customer (KYC) regulations, SugarHouse requires every registered player on its platform to verify their identity by submitting certain documents. Without completing this verification process, you’ll be unable to deposit money into your betting account and request a withdrawal. Thus, it’s best advised that you verify your account immediately so you can gamble and withdraw freely. 

To start the verification process, PlaySugarHouse will send an email containing a link to the address you provided. Click on the link to activate your account and confirm that the email address truly belongs to you. 

After activating your account, the next step is to verify your identity with the gambling platform. PlaySugarHouse requires you to upload a proof of identity document (driver’s licence, state ID card, permanent US resident card), proof of residence document (water bill, phone bill, or bank statement), and a picture of your credit card. Note that your proof of residence must not be over three months old. The security team at PlaySugarHouse will review your submissions and give you a response within the next 24 working hours. 

3 How to Deposit & Withdraw on PlaySugarHouse

PlaySugarHouse offers multiple reliable and secure payment platforms for bettors to make their pick. With the wide range of payment options available on the site, players can conveniently deposit funds into their online casino or sports betting accounts and withdraw their winnings. Here are the available deposit and withdrawal methods in all the states that SugarHouse operates in:

New Jersey 

  • Online Banking/ACH
  • Cash @ Casino Cage
  • Pay with Cash
  • SugarHouse Play+ Card
  • Paypal
  • Credit/Debit card
  • VIP Preferred ACH
  • ACH/eCheck
  • Check by Mail

Connecticut 

  • Online Banking/ACH
  • Credit or Debit card
  • Pay With Cash
  • SugarHouse Play+ Card
  • Online Banking
  • VIP Preferred ACH

Pennsylvania 

  • Online Banking/ACH
  • Cash @ Casino Cage
  • Pay with Cash
  • SugarHouse Play+ Card
  • Credit or Debit card
  • SugarHouse Play+ Card
  • Online Banking
  • VIP Preferred ACH
  • PayPal
  • Check by Mail

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