Virgin Casino US Review (2021)

Numerous online gambling casinos exist on the internet, but quite a few have appealing features and services to entertain players' gambling needs and ensure satisfaction. Virgin Casino has a history as one of the first casinos in New Jersey, after launching in 2014.

Gamesys, a reputable gaming company, bought the casino in 2013 from Virgins Enterprises Limited. Virgin partners with land-based Tropicana Atlantic City Corp in New Jersey. The casino features slots, keno, poker, table games, an assortment of bonuses and promotions, 24-hour customer service, various payment options, and a mobile app.

However, it only has an online presence in New Jersey, and for now, only players in the Garden City have access to enjoy its gambling services. This review gives you thorough details of everything you need to know about Virgin Online Casino. From their games to cash bonuses and more.

In Which States Is Virgin Casino Legal?

Virgin casino is only accessible to New Jersey players. The casino is legal in New Jersey and is licensed and regulated by the New Jersey Division of Gaming Enforcement. Players who are not physically present in New Jersey are restricted from playing by the casino's geolocation feature.

This is likely to change, and perhaps soon, it will expand its reach to other states. Virgin casino has plans to increase its online presence across the U.S. however, there is a need for proper planning by the operator. Here are the legal states where you would find Virgin online casino products:

New Jersey

  • Launched in NJ: January 2014
  • Available Products: Online Casino Games
  • Land-Based Partner: Tropicana Atlantic City Casino & Resorts
  • Regulated by: New Jersey Division of Gaming Enforcement
  • Notes: The platform is only accessible to residents in New Jersey dwellers.

What is Next for Virgin Casino?

Despite having an online presence for more than a decade, little has been done to expand its reach beyond New Jersey. Arguably, the site has a quality game selection, but adding sports betting to its platform would give it an edge over competitors.

Conceivably, Virgin casino would be looking towards adding a sportsbook and increasing their online presence in other states in the U.S.

Virgin Online Casino Review

Owned by a reputable game software company, the Virgin Casino features over 300 quality games handpicked from the world's best software providers such as NetEnt, IGT, WMS, High 5 Games, etc. 

The game library includes many slot games, table games, poker machine games, 90 balls bingo games, and many others.  If you prefer high roller games, the platform has a community jackpot with spectacular promotions.

The site offers one of the best RTP (Return to Player) values on games, especially blackjack and video poker. RTPs are pretty different for each game. Virgin casino offers excellent RTP as high as 98%. 

Virgin games collections include:

  • Table games like Roulette, Blackjack, Video Poker
  • Slots games like Golden Goddess, Texas Tea
  • 90 ball bingo
  • Video Poker, e.g., Deuces Wild

The site also features exclusive games from the Virgin Casino and other casinos in New Jersey. Such as

  • Virgin Tiki Totem
  • Virgin Deal or No Deal.
  • Hi-Lo
  • Keno
  • Pai Gow Poker

The live casino section is something to experience. There's a lobby for monthly and daily free games, which awards players with free spins. Users love it because it creates an atmosphere that is similar to a brick-and-mortar casino.

Players can also play demo versions of games to familiarise themselves with the platforms and games. This gives you a chance to try out a game before you put your money on it. Also, users earn coins from the demo, but they cannot be converted to money nor withdrawn.

Virgin Online Promotions & Features

Virgin Casino deserves applause for its bonuses and promotions. New members at the platform are welcomed with a specific number of free spins or bingo tickets. This bonus comes with a promo code and a 30 days expiry time. With the bonus offer, users get to begin their gaming adventure.

There are other promotions for regular players like the Plus benefits. We will discuss these promotions below.

Community Jackpot and VIP Program                          

Virgin casino jackpot is a game-changer compared to jackpot wins of other online casinos. When a player wins a jackpot, other players who had played within the hour get a pie from the community reward. Players can win up to $10,000 in a jackpot win.

Virgin casino also rewards players with points that they can trade for bonus cash. Each V-point equals $0.1, and a player must have up to 20 V-points to cash out.

Apart from those mentioned above, the platform also gives different promotional offers that keep gamblers glued to the platform. Such as

  • Special Monthly Prize
  • Box bonanzas and offers
  • Seasonal gifts
  • Referral bonus
  • Free spins
  • Birthday bonuses

The casino does not display the criteria to qualify for most promotions. This is because they want users to qualify naturally, without any influence. However, we believe that players who make Virgin casino their primary gambling app would, in no time, qualify for every promotion.

We would always advise that users always check out the playthrough requirement before they accept a bonus offer. Often, users race to grab the offer without any consideration of the requirements. We have discovered that most users would not claim such an offer in the long run.

The playthrough requirement can be found in the terms and conditions. Some casino experts would refer to that document as to where the devil lives.

Virgin Casino Customer Support

Customer support can either make or sink an online casino. A bad customer experience would lead to users leaving bad reviews and ratings on a casino. This could leave a casino dry despite the great bonus offers, game library, and other features.

Virgin Casino has friendly and effective customer service available 24 hours for seven days. You can choose any of its different service options. You can either engage in a live chat or call the toll-free line. There's an informative FAQ section that has answers to essential questions.

Before you pick up your phone to call or use the live chat, ensure you have gone through the FAQs. We discovered that some complaints most new users would have had been sorted out in that section. However, if you have more complex questions, feel free to use the communication channels available.

Customer service options include:

  • Email: On-site form
  • Live chat: 24 hours
  • Toll-Free line: 844-737-7616
  • FAQ Section.

Info

  • Information
  • Products Online Casino
  • License NJ
  • Founded 2014
  • Customer Service
  • Chat No
  • Email
  • Phone N/A
  • Opening Hours
    ,

Our Score

  • Sign up Offers
    8 / 10
  • Customer Service
    8 / 10
  • Payment Methods
    7 / 10
  • Licensing & Safety
    9 / 10
  • Design & Usability
    8 / 10

How to Join Virgin Casino

1 Sign up for an Account

Registering on Virgin Casino is straightforward and does not take the whole day. Visit the site via your mobile phone or PC. Click the "Join Now" icon at the top right side of your screen. It would take you to the next page to begin your account creation.

Virgin Casino requests that punters be at least 21 years old to be eligible to play. If you're not, patiently wait till you come of age. The official gambling age in the U.S is 21. Also, users have to be in New Jersey before they can be eligible. If you are 21 or more, you need only one account to operate the casino. Here is a detail of personal details you would be asked to fill in:  

  • Email address
  • Name (First and last name)
  • Date of Birth
  • Social Security Number (SSN- last four digits)
  • Gender
  • Username and password
  • Country, State, and City
  • Address
  • Cell phone number

Use a password that is strong enough with numbers, alphabets, and characters. Confirm it and verify your account. Also, ensure you can remember the details you provide. Keep passwords away from third parties. Thoroughly read the terms and conditions before you tick the box. Virgin will send you a confirmation email in a short time.

2 How to Verify Your Account (KYC Verification)

Verifying your account is a vital aspect of account creation. This helps secure your account information and keeps your account safe from scammers and internet fraudsters. It is the last phase of your account creation.  To authenticate your account, the following details would be needed:

To verify your address

  • Bank Statement
  • Utility Bill
  • Credit Card Statement 

To verify your Identity:

  • Government Issued ID or Driver's license
  • Social Security Card

Your ID must be valid, and ensure you take each snapshot in high-quality lighting. If your information is not clear, you will have to do the process again. To avoid delay, ensure everything is perfect. Once your identity is verified, you can fund the account and commence your gaming adventure.

3 Payment Options in Virgin Casino

Virgin has several banking options, with ACH as the most secure channel to fund your account. You can also use a VISA or MasterCard for deposits. There's also the option of bank transfers, but the limit is $1500 daily and $3500 weekly.

Offline deposits through PayNearMe at your regional 7/11 or the cashier cage at Tropicana Casino Atlantic City are also available. The minimum deposit is $10, and the transaction is free. However, the maximum deposit depends on the payment channel you select. Deposits up to $20,000 can be completed via Apple Pay.

Generally, deposit methods include:

  • Instant e-check (ACH)
  • Credit Card (VISA, MasterCard, Discover)
  • PayPal
  • Maestro UK
  • PayNearMe Cash
  • Apple Pay (for IOS and MacOSusers)
  • Casino cage at Tropicana Casino

Options for withdrawing your money are pretty limited. The quickest way to withdraw your winnings is through online bank transfer, e-wallet, or at the casino cage in Tropicana City. US debit and credit cards are not used for withdrawals. You can only choose from these options:

  • ACH (Instant e-Check)
  • Cashier cage at Tropicana Casino & Resort AC
  • Check
  • Online Bank Transfer

$5,000 is the maximum amount you can withdraw through ACH, and the minimum withdrawal for bank transfer and check is $20. However, ensure you speak with your account officer to avoid any hiccup in the process.

FAQs

Who owns Virgin casino?

Gamesys bought Virgin casino from Virgin Group Ltd in 2013. Gamesys is a reputable gaming software company in the United Kingdom and privately owns Virgin casino.

Which states are Virgin casinos legal in?

New Jersey is the only state where Virgin Casino is legal. Gamblers can only play on the platform if they are residents of New Jersey. In addition, users have to be 21 years old or more before they become eligible. Possibly, the casino will extend its reach to other states where gambling is legal.

How to withdraw money from Virgin casino?

Withdrawal channels are pretty limited at Virgin casino. Options include ACH, Cashier cage at Tropicana Casino, Check, and Online Bank Transfer. The maximum withdrawal is $5000, while the minimum is $10.

Is Virgin casino legit?

Yes, Virgin Casino is licensed and regulated under the New Jersey Division of Gaming Enforcement. It is also affiliated with New Jersey-based Tropicana Casino & Resort, Atlantic City. The gaming enforcement approves of all Virgin casino gaming products. All operations are carried out based on New Jersey state gambling laws.

Does Virgin casino have a casino app?

Yes, Virgin Casino has an easy-to-use mobile-optimized app. There are few casinos without an app with the growth of the online gambling space. The app is compatible with both Android and iOS devices and can be gotten via apps stores. You can also play through the website with your mobile browser or desktop.

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