JackpotCity is a safe, trusted and legal online casino in New Zealand, holding several gambling licenses including a legal kiwi gambling licence from the Kahnawake Gaming Commission.

Reviewed by Ijeoma Esther
Last updated: 20/06/2024
Why trust our reviews?

JackpotCity offers

Swipe to see all 1 offers

50 Free Spins No Deposit!

Max. Amount 50 FS
No code required
Claim offer

JackpotCity Casino NZ Review (2024)

Products Online Casino
License Malta Gaming Authority, MGA/B2C/145/2007
Founded 1998

Let your fingers on the keyboard lead you to the JackpotCity Casino NZ  website and you’ll immediately feel the energy of why the operator is rated as one of the top online platforms in Aotearoa New Zealand. The vibrant neon colours, emitted from skyscrapers lighting up the night sky, offer a tantalising taste of what sort of betting experience Kiwi players are in for at JackpotCity. Anyone who has visited the casino mecca of Las Vegas will confirm JackpotCity is as close as it gets with the virtual online version.    

However, the invisible hero of the JackpotCity Casino online platform is its reputation, which stands out more than any skyscraper on its website. One of the oldest brands to bring games to the desktop rooms and mobile devices of Kiwis, JackpotCity Casino has built its stature from roots that go back to 1998. The owner, Belle Rock Entertainment, offers other brands that New Zealanders will recognise:

Despite the glitzy outlook of its website design, JackpotCity Casino is proof that no matter how sexy a cover is, a gaming platform lives and dies on its selection of playing material. It couldn’t have stood the test of time without a stimulating collection of games.

JackpotCity’s extensive online casino roster offers more than 600 polished titles:

  • a mind-boggling selection of table games, including a premium blackjack experience

  • some of New Zealand’s most favoured online pokies

  • an impressive HD live-dealer table experience

Regardless of whether you’re a newbie, suburban flutter seeker, or harbour VIP member status, JackpotCity Casino will mesmerise New Zealanders with its Evolution Gaming and Microgaming-manufactured dynamic animations, seamless transitions, and therapeutic sounds that don’t drown your strategic thoughts. With the progressive jackpot meter ticking away on the landing page of its website, JackpotCity Casino offers instant play via real currencies and play money. It isn’t allergic to Kiwi dollars.

Registered with the Malta Gaming Authority, and Gibraltar, Kahnawake Gaming Commission for a gambling licence, JackpotCity Casino offers New Zealand players peace of mind with eCOGRA certification that ensures it’s a trustworthy and responsible operator who presents fair game results, protects bettors as well as their accounts and personal details with SSL encryption technology. Software algorithms randomly generate outcomes of games at JackpotCity Casino.

That almost four million players converge on JackpotCity’s platform each year speaks volumes of its pulling power and caring service. JackpotCity Casino’s website extends an open invitation to Kiwi players to authenticate its transparency in checking out the average Return to Player (RTP) percentage (of more than 97%) on its games.   

Range of Games

Like bet365, JackpotCity Casino has its finger on the pulse of New Zealand enthusiasts. Whether it’s blue-chip blackjacks, peerless pokies (slot games), or table games (including live-dealer ones), JackpotCity boasts an impressive catalogue of slick titles that’ll appeal to all types of players. 


Online slot machine games outnumber every other in New Zealand casinos, so no point in guessing that JackpotCity caters to that trend. Kiwis can choose between three-reel and five-reel machines on a selection of themes that are engaging and refreshingly different with vivid characters.

  • Classic pokies
  • Progressive pokies
  • Video pokies

JackpotCity openly recommends its best pokie payouts but, if for some reason, fruit burst-type classic slot machines don’t set off your bells anymore, feel free to try other types. Bumper bonuses are up for grabs for those Kiwis who play video online pokies. If that doesn’t “slap your slot symbols” then have a go at progressive pokies.

Games based on TV shows and film themes are JackpotCity’s forte, not to mention those aligned to seasonal themes, such as Halloween. Game of Thrones™, Tomb Raider™, Anderthals™, and Gordon Ramsay Hell’s Kitchen™ video slot. They are among the main stayers in the thrilling JackpotCity Online Casino catalogue where new releases pop up every month. The JackpotCity website recommends Wheel of Wishes, Mega Moolah, Break da Bank, Terminator 2™, Alaskan Fishing, Cash of Kingdoms, Masks of Fire™, and Agent Jane Blonde as other pokies that may capture the imagination of Kiwi bettors.    

Here’s a selection of pokies to suit different players:

Goblin’s Cave

Released in 2012, this classical gem from Playtech is a podium pleaser in the iGaming arena of JackpotCity. The theme of Goblin Cave is centred around a folklore dwarf sniffing out gold and precious artefacts amid horrors. Unlike the mythical mischievous characters, the bespectacled lead goblin wears a turtleneck sweater and worn-out toe-poking slippers to charm Kiwi bettors.

JackpotCity offers a jaw-dropping RTP (the payout percentage) of 99.32% for this multi-spin gameplay. The three-wheel, three-row slot machine integrates some attractive bonus features. Goblin’s Cave is not exclusive to JackpotCity Online Casino. The likes of Mansion Casino NZ, Ladbrokes, Betfair, William Hill, and Casino.com are among those spearheading the leading sites for Goblin’s Cave on different aspects, such as bonuses, free spins, and low play through avenues. 

Ugga Bugga

Don’t let the absence of free spins and bonus games put you off the scent of another Playtech classic based on an African tribal theme at JackpotCity Online Casino. With a three-reel, one-pay line structure, Ugga Bugga is not your everyday pokie because New Zealand players will find it more engaging, considering it requires decision-making and offers 10 games simultaneously.

Ugga Bugga doesn’t offer too many symbols — based around bowls, drums, food, hut, and masks — but factors in more ways to build combinations. The wild and warrior scatter symbols allow for boosts if you pick the right symbols and hold on to them. Like Goblin’s Cave, Ugga Bugga is not available as a progressive slot on Jackpot City Online Casino.

With an RTP of 99.07%, Kiwi enthusiasts can expect frequent small returns, as opposed to once-in-a-blue-moon large wins. Mansion, Ladbrokes, Betfair, William Hill, and Casino.com again give JackpotCity a run for its money in this pokies when it comes to jostling for position in the race of gameplay. 

Mega Joker

The chances are this NetEntertainment slot-machine creation will tug at the heartstrings of the Kiwi players on the JackpotCity Online Casino platform because of its traditional fruit-theme appeal in a country sold on pokies from the last century. Mega Joker is a five-reel design and, unlike Goblin’s Cave and Ugga Bugga, New Zealanders will have to adopt an endurance stance on their desktop modules if they want to claim some serious returns. Its RTP of 99% aside, Mega Joker comes with a “high variance” tag. That simply equates to bettors digging in for the long haul on the JackpotCity grid to gift themselves a better probability to win because payouts are few and far in-between.

Sure, the amount of money lucky players will rake in will be bigger. It also comes with a progressive jackpot component with pledges of a weekly payout of a lower five-figure sum. Mega Joker integrates three bonus elements within its theme. That is a Supermeter Bonus mechanism that enables players to boost payouts, wild symbols that pave the way for random payouts using certain joker combinations, as well as the opportunity to trigger off the progressive jackpot.

JackpotCity is one of many online casinos offering Mega Joker. Grosvenor Casino, Netbet Casino, BetVictor Casino, LeoVegas Casino, and 888 are among the early pacesetters in the 2022 race awards for best bonuses, ideal for newbies, mobile platforms, and such. Kiwis are advised to have a go at the free online demo version of the one-screen Mega Joker game before playing for hard cash. 

Tropic Reels

Another eye-catching slot machine from the reputable production line of Playtech, Tropic Reels is another top payout pokies in the JackpotCity catalogue. Another straight-out five-reeler, Tropic Reels doesn’t pretend to have all the bells and whistles. It simply cuts to the chase in offering an RTP of 98.95% to leave it jostling among the leaders of the pokies.

Because it’s classified as having medium volatility, the frequency of Tropical Reels’ payouts tends to be average. If anything, it’s a comfortable entry point for Kiwi players who want a taste of what JackpotCity’s best payout pokies are. That advice is based on the online pokies’ offering wagers from as little as one cent to $NZ150. Not everyone wants to make a killing when they bet. JackpotCity recognises that to offer Kiwi bettors games like Tropic Reels and, in doing so, catering to fun seekers.

JackpotCity Online Casino provides the edge in Tropic Reels. Dream Vegas, Europa Casino, LeoVegas, PlayAmo, and Spin Casino are among other online casinos in the peloton behind JackpotCity.  

Table Games

Variation is a game within games when it comes to JackpotCity NZ Online Casino’s catalogue of table games. It offers blackjack, roulette, poker, and baccarat sections for New Zealand players to choose from. JackpotCity even caters for those Kiwi bettors who wish to remain loyal to online bingo, online keno, and online video bingo.

When it comes to sizing up online video poker, enthusiasts can select from single and multi-hand games, level-up versions, or power poker. Every so often, JackpotCity opens its lounge to a variety of tournaments. They include blackjack and poker ones, as well as the odd one linked to online pokies. JackpotCity charges entry fees that cater to very social players as well as high rollers.


This is JackpotCity’s show window of table fare, enticing Kiwi bettors with 45 blackjack games. Atlantic City Blackjack, Classic Blackjack, and European Blackjack are among the favourites for New Zealanders on the JackpotCity site. Dream Vegas, BetVictor, Royal Panda, National Casino, and Casimba are some of the other online casinos that beckon Kiwis to play blackjack, apart from JackpotCity.

Live dealer

A few taps and clicks will pave the way for Kiwis to enter JackpotCity’s lobby and head straight for the table for live-dealer games that offer the enjoyment of the combined highlights of a land-based and online casino experience, without leaving their happy place at home or on the run. On the platform of high-definition platform of the top 2022 live casino website, JackpotCity will present 50 live-dealer blackjack games and 16 of the roulette variety. Live-dealer baccarat, live-dealer poker and live-dealer catcher are other alternatives in case New Zealand bettors want a change of scenery. Deal Or No Deal, Monopoly, and Dream Catcher are game show-type theme games that add to the thrill.

Here are the live-dealer offerings at JackpotCity:

Live Casino
Live 3 Card Poker
American Roulette Live
Live Baccarat
Live Blackjack
Live Caribbean Stud Poker
Live Casino Hold’em
Live Deal Or No Deal
Live Dream Catcher
Live Football Studio
Live Monopoly
Live Private Blackjack
Live Roulette
  • Spin Casino, SkyCity NZ Online Casino, Royal Vegas Casino, and PlayOJO Casino are among the other online platforms New Zealand live-dealer bettors prefer to engage with. 


It’s a simple game to grasp and JackpotCity makes no bones about making its variants accessible to its New Zealand followers. JackpotCity’s impressive selection promises to leave Kiwi bettors in a wheel of spin every time the ball finds a black or red slot.

JackpotCity leads the charge in this department in New Zealand as the online casino with the best American Roulette propositions in 2022. Its other games are Lightning Roulette, Real Roulette with Saratai™, and Real Roulette with Holly™.

For 2022, Spin Casino is rated the best for low-stakes online roulette casino games while LeoVegas put its mark on the high-stakes one. Playzee bagged the best for online roulette diversity while Royal Vegas claims the bragging rights for the best of the real money roulette games. Casumo chimes in with the best NZ free roulette variations title.

Payout Percentage

It’s important to know that the payout percentage is the same as the return to player (RTP), which is a yardstick to measure how much New Zealand bettors can expect to win on average when they play on the JackpotCity Online Casino. That’s why it’s crucial for Kiwi players to have on their fingertips online casino games that have higher returns and, in turn, will entail a smaller house edge, which translates to more money that should, theoretically, end up in your pocket from wagers.

Subscribing to eCOGRA’s fair play rules, JackpotCity takes responsible wagering seriously by policing the age restriction (18 years old and above) requirements and deposit limits. Its RTP for all games averages around the 96% (this may mutate over the passage of time) mark. Pokies (slot machines) come in at 96%, table games at 100% and poker games at 95.70.  JackpotCity is the king in the game of RTP when it comes to pokies, with publicly available payouts via eCOGRA. Casino.com, SpinIt, SpinCasino, and LeoVegas are nipping at JackpotCity’s heels. 

Software Providers

Nothing short of technological wizardry is required for New Zealand players to enjoy the seamless navigation and transition on the JackpotCity Online Casino games. That’s a given because this online casino operator flicks on the powerpoint on its grid for two of the most professional providers to conjure that magic.

Microgaming, among the most innovative software providers on the online casino landscape from its Isle of Man headquarters in 1994, and Evolution Gaming, the live-dealer specialist, have put on their thinking caps to provide the ideal online playground for Kiwi iGamers. The trusted game creators in the online casino industry have spun a web of mesmerising graphics, using HTML5 technology and user interface (simply screens in plain speak) capability that makes it idiot-proof for even the beginners who enter the JackpotCity Online Casino. Microgaming and Evolution Gaming have injected pitch-perfect, easy-listening background soundtracks (known as Muzak) for ultra-smooth gameplay at the JackpotCity online casino.

The escalator at Microgaming works on overdrive, so it’s not surprising the software provider churns out 2 to 5 new games every month. New Zealand iGamers who venture out to the JackpotCity online casino playground will find refreshingly exciting titles at JackpotCity. That includes thrilling additions to classic tables games such as:

  • Real Roulette Series

  • Sapphire Roulette

  • Vegas Single Deck Blackjack

The games project a cinematography type of atmosphere that sets the mood and tone for Kiwi bettors to make themselves feel at home in a casino surrounding. The Real Roulette series come across as live casino variants but, in reality, all the conceivable outcomes have been pre-recorded with professional performers and cutting-edge acoustic accompaniment. 

Thanks to Evolution Gaming, Kiwi players can find their perches at a live-dealer table where they can engage with “real croupiers” in “real-time” at the JackpotCity online casino. 

Loyalty Programme

Consistency is the key for Kiwi players placing bets on the Jackpot City Online Casino should they wish to reap rewards from its Loyalty Rewards programme. Players can accrue loyalty points on the number of games they engage with as well as the wagers they place. On mustering a certain number of points, the New Zealand players have the choice to redeem them for extra money, access other promotions, or claim loyalty rewards such as match bonuses, free spins, and cashback offers. Kiwis will be pleased to know that the points can be used on JackpotCity’s sister casinos, too. 

On signing up, players become bronze-tier members of the Jackpot VIP programme. In accumulating 2,500 points they will graduate to the silver tier and on reaching 12,000 they can claim golden status. On acquiring 50,000 points, they will become platinum members while amassing 125,000-plus points will push them into the diamond tier. However, the “private” tier is reserved for those who will receive an invites-only proposition.

Among the benefits, Kiwi bettors will receive on JackpotCity Online Casino include exclusive bonuses, free spins, and a personal VIP host who is accessible around the clock. To maintain their tier status, players will have to maintain their minimum loyalty points to stay within a designated membership bracket. Failure to do so will see them slip down the pecking order. The other limitation to note is that any unused points will expire after three months.

Mobile Sites/Apps

When it comes to putting the mobile site and app in the hot hands of New Zealanders, JackpotCity boots its rivals off the online casino park. Kiwi players can “Take Your Shot” on the website where they can click on their favourite browser or download and install the JackpotCity app for an enchanting smartphone (iOS and Android) or tablet experience. 

It’s fair to say the mobile site and apps arena is an evolving one but rest assured the jackpotcity.com site has New Zealanders covered in keeping stride with the latest technological trends. With Microgaming and Evolution Gaming in its corner, JackpotCity is punching above its weight in securing several table games that have been optimised for mobile play without sacrificing quality for a safe and immersive user interface that provides game data, pay tables and player profile history.

JackpotCity’s app is quick and easy to install before making deposits, requesting withdrawals, or making contact for live chats. Kiwis will find a lion’s share of the desktop online casino games available on the mobile site. For Kiwi players, it boils down to deciding whether they want an app just for casino games or also to provide a sports betting platform. Are you partial to pokies or video poker ones? How about all the payment options you’re comfortable with?

Factor in safety as well because while JackpotCity comes with the quality assurance of eCOGRA, it pays to note iPhone casino users tend to feel more secure because Apple adheres to stringent processes for any casino developers that harbour a desire to step onto its platform. On the other hand, the Android policy tends to be somewhat relaxed towards casinos offering services via Google Play because internet provider Google’s approval isn’t required. That means an app available via the App Store is universally considered safer than an Android one in countering scammers. On the flip side, Google imposes stricter regulations surrounding real money used on its apps, so its play store downloads tend to be more geared towards catering to those who wish to indulge in playing for fun.

Having done the homework on what works best for you, New Zealand enthusiasts can follow this step-by-step guide to download before installing the JackpotCity app of their choice on their mobile devices:

Akin to many online casino apps, JackpotCity isn’t available on Google Play Store for Android devices. Therefore, save a shortcut link to the JackpotCity site from its website, via your mobile browser. That means instant smartphone access negates the need to download the online casino. 

Android Steps

  1. Enter the Jackpot City Casino mobile landing page through your device browser.
  2. Having loaded the site, click on the menu button of your mobile browser to select the three points in the upper-right corner.
  3. Scroll to the “Add to Home screen” before clicking to confirm.
  4. When you can see a quick link to JackpotCity Online Casino on your Android device homepage, it’s time to rock and roll.

iOS Steps

It goes without saying the JackpotCity iOS app is more user-friendly than the Android. Head straight to the iOS App Store to activate the process.

  1. Enter the App Store on your iOS device to locate the JackpotCity Mobile Casino.
  2. It’ll take only a few seconds for the app to begin installing itself on your phone. This is the longest time it’ll take to run any other process thereafter.
  3. Once the installation process is dusted, the app should automatically click open. You then have the option of feeding your personal account details to log in if you’re already registered or proceed to create a new account.
  • NOTE: A 4G or WiFi connection offers a greater grunt under their bonnets for mobile app use, although a lower-oomph connection can perform adequately.

Customer Support

Chat Yes
Email Contact form
Phone NA
Opening hours 7 Days a week, 24/7

If you’re not consistent enough as a player to tap into the VIP programme of the JackpotCity NZ Online Casino platform, don’t despair. In its commitment to deliver an enjoyable and quality experience to its New Zealand clients, the operator is committed to making accessible an around-the-clock player support service every single day of the year.

Whether it’s technical issues arising from your frustrations with an inadequate mobile device or accounting matters, a gaggle of approachable agents will cater to your needs. Kiwi bettors can reach the customer support stable via JackpotCity’s built-in live chat facility for instant attention or simply by flicking an email to: support@playersupportcenter.com

Note that JackpotCity’s response time for emails can be up to 48 hours so it’s ideal if you’re not in a hurry. English is the go-to medium of communication for the majority of New Zealanders, but the online casino offers several other languages. Calls can eat up a few minutes in ushering you to the appropriate department. A confirmation is required to keep your account details handy. However, before Kiwis even need to make contact, they’ll find an elaborate help portal on the JackpotCity website that guides beginners, as well as anything from “my account” issues to deposit/withdrawal queries and technical support.

Payment Methods

JackpotCity NZ Online Casino follows international banking protocols and adheres to quality standard guidelines in processing payments of Kiwi bettors. It takes 24 hours for its accounts department to confirm a player’s personal details before any money will exchange hands.

Because it employs SSL encryption technology, New Zealanders can rest assured their financial particulars are sound and secure in the online casino’s hands. JackpotCity lets Kiwis choose from several payment methods when making deposits. They include popular credit cards, such as Mastercard and VISA, as well as e-Wallets, such as Interac, Neteller, Paysafecard, and Skrill. Of the 40 payment options JackpotCity makes available to Kiwis, only two are no-go zones — that is, instant EFT (bank transfer) and cheques. The latter is understandable as most banks in New Zealand have either phased out cheque transactions or are in the process of doing so in what is nowadays considered to be an outdated mode of doing business.

In fact, JackpotCity is ranked No. 2 among the fastest online casino withdrawals, via Neteller and PayPal, that deliver within 24 hours in New Zealand. Human nature dictates so Kiwis are no exception — 94 per cent of them want their windfalls immediately. Spin Casino, which offers a similar duration, is on the top rung via Neteller and Skrill. SkyCity NZ Online Casino also falls into the 24-hour category but works through the Poli and Inpay payment methods. Royal Vegas and Dream Casino stray into the 48-hour zone.

However, it isn’t just about the fastest deposit and withdrawals when clicking on the cashier segment of the JackpotCity website.  New Zealand bettors must become familiar with the terms and conditions that tend to be transparent in outlining the minimum deposit amounts, betting limits, and wagering requirements for the bonuses.

How to Start at JackpotCity

  • 1

    Open an account

    Click through our link and create a JackpotCity casino account to claim our exclusive sign up bonus.

  • 2

    Add a payment method

    JackpotCity casino has a wide variety of local and international payment methods for players from New Zealand, and accept deposits in New Zealand dollar.

    • Visa
    • MasterCard
    • Trustly
    • Neteller
    • Skrill
  • 3

    Claim your bonus

    Follow our step-by-step guide for how to claim the JackpotCity casino bonus.

  • 4

    Verify your account

    You need to verify your account before you can deposit or play on JackpotCity.

    Usually, you will need to upload one copy of the front and back of either your:

    • Valid photo driving licence (This option can be used for both proof of identity and proof of address.)
    • Valid ID card
    • Valid passport

    You will also need to verify your address:

    • Birth Certificate
    • Citizenship Certificate
    • Concession Card (i.e. Pension Card)

Jackpotcity - Our Ratings

Bonus 9
Customer support 10
Payment methods 9
Licensing safety 10
Design & usability 8
Overall 9
Reviewed by Ijeoma Esther
Ijeoma Esther


User Reviews

There are no reviews for JackpotCity

What are your thoughts of JackpotCity?