Lottoland NZ
Lottoland is an online casino that has been around since 2013. It offers a portfolio of over 2,500 real money pokies and games by top software providers like QuickSpin and Red Tiger Gaming. The gambling site is secure and licensed by the Gibraltar Gambling Commission.
Lottoland NZ Review
If you’re looking for an online casino that’s got it all, Lottoland is the place to be. Take your pick from games by top software providers, use reputable payment providers, and benefit from live chat customer support. That’s not to mention the regular bonuses, including a choice of three welcome bonuses to start off with.
Eager to know more? Then join us as we jump into our full Lottoland NZ online casino review.
Lottoland NZ: Quick Facts
| Minimum Deposit | Depends on player status |
|---|---|
| Owner | EU Lotto Ltd. |
| Payout Speed | 2 - 5 business days |
| Banking Fees | 5% of deposits withdrawn without play through |
| Number of Games | 2,543 pokies, 41 table games, 70 live casino games |
| Wagering Conditions | 0x |
| Mobile App | Yes |
Lottoland Pros and Cons
Pros
👍 Low minimum deposit of NZ$1
👍 Pick from over 2,500 real money games
👍 Online bingo and scratch cards available on site
Cons
👎 There are limited FAQs available on site
👎 Live chat agents are vague with their responses
Safety at Lottoland
| Products | Betting, Casino |
|---|---|
| License | Gibraltar Gambling Commissioner, RGL 085 & 066 |
| Founded | 2013 |
You’re in good hands with Lottoland online casino. The site is managed by EU Lotto Limited and holds three licences to cover each of the jurisdictions it operates in:
- the United Kingdom: Irish National Excise Licence Office
- Great Britain: Gambling Commission in Great Britain
- Gibraltar: Gibraltar Gambling Commission
Kiwis play in Lottoland, which operates under the Gibraltar Gambling Commission. All three of these licences are well-respected within the online gambling industry as they enforce the implementation of strict security measures such as high-tech SSL encryption, strong password protection, and the KYC (Know Your Customer) verification process. The latter involves providing evidence of your identity, source of wealth, and address via copies of documents such as your passport, a recent bank statement, and a recent utility bill.
The fact that Lottoland casino has been around for over a decade adds to its reliability, as it means that players trust the online gambling site. It has won multiple EGR awards and operates in multiple countries worldwide, including the UK, Ireland, Sweden, and India.
Welcome Offer & Promotions
During the time of testing Lottoland NZ and writing this review, there were no welcome offers or promotions available. If this changes, we will update our review accordingly.
Banking at Lottoland
Banking at Lottoland casino is pretty painless. However, the payment options for New Zealanders at Lottoland New Zealand are somewhat limited. BettingGuide provides a thorough overview of NZ payment methods if you're looking for more options when gambling online.
Lottoland is a $1 deposit casino, which is great for new players who want to test the waters without making much of a financial commitment.
Deposit Methods
Here’s how to make your first deposit at Lottoland online casino:
- Hover over the top of your screen and click on the ‘Deposit’ icon.
- Select one of the preset amounts or type in the amount you wish to deposit.
- Hit continue, follow the prompts, and fill in the relative forms.
- Wait for your funds to reach your casino account (this should be instant).
| Payment method | Min limit | Max limit | Exchange fee | Proccessing time |
|---|---|---|---|---|
VISA | NZ$1 | NZ$2,000 | NZ$0 | Instant |
Mastercard | NZ$1 | NZ$2,000 | NZ$0 | Instant |
Withdrawal Methods
Here’s a step-by-step guide to how to request your first withdrawal at Lottoland casino:
- Hover over the ‘My account’ icon and click on ‘Withdraw’ in the drop down menu.
- If you haven’t already, you’ll need to verify your account (see the ‘Safety at Lottoland for more information).
- Type in the amount you wish to withdraw.
- Select your preferred withdrawal method.*
- Type in the amount you wish to withdraw.
- Fill in the required information to complete your transaction.
- Wait for your deposits to reach your account.
The payments team at Lottoland online casino need between 2 and 5 business days to process your withdrawal request. Once the casino releases your funds, how long your withdrawal takes to get to you depends entirely on your payment provider.
*Unless you used a deposit method that isn’t listed as a withdrawal option, you’ll have to use the same payment method for withdrawals as you did for withdrawals. This is to comply with gambling and anti-money laundering regulations.
| Payment method | Min limit | Max limit | Exchange fee | Proccessing time |
|---|---|---|---|---|
|
VISA | No Limit | N/A | NZ$0 | 2-5 business days |
|
Mastercard | No Limit | N/A | NZ$0 | 2-5 business days |
Bank Transfer | No Limit | N/A | NZ$0 | 2-5 business days |
Lottoland Casino Games
There are over 2,500 real money pokies and games for you to choose from at Lottoland online casino. Our review team found that you’ll find approximately 2,500 video pokies, 40 table games (like blackjack and roulette), and 70 live casino games. That’s not to mention the bingo and scratchcards available.
The filtering system at Lottoland online casino is above average when compared to other online casinos in New Zealand. For example, the casino section offers game categories along with provider and volatility filters. This is in addition to the search bar at the top of the screen, which you can use if you know the name (or part of) of the game you’re looking for. You can also add games to your favourites for easier access later on.
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Pokies
With over 2,500 pokie machines by top software providers like NetEnt and Play’n GO to pick from, you’re spoilt for choice at Lottoland casino online. Our review team found several themes for you to try out, including classic fruit machines, mystery, adventure, and many others.
Something we think stands out in the Lottoland casino’s pokie lobby is that you can read through information about the game by clicking on the information icon in the lower corner of the game image. This isn’t something you’ll find at just any online casino.
Our Lottoland online casino review discovered that there are no demo versions of the pokie machines, which can be inconvenient for players who haven’t found what they like. However, you can view the game and read through the paytable without having to place a real money bet.
We chose Yggdrasil Gaming’s Holmes & the Stolen Stones online slot as our preferred pokie at Lottoland casino. Uncover the mystery with the man himself as you enjoy bonus rounds with bags of coins and missing diamonds, free spins, and the chance to win five jackpot prizes.
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Live Casino
You’ll find approximately 70 tables in the Lottoland live casino lobby. These include games by top providers like Evolution Gaming and Pragmatic Play live. There are no fine-comb filters in this section of the site, but browsing through the entire list is pretty quick.
You’ll find live variations of blackjack, poker, roulette, baccarat, and game shows, including top titles like Red Door Roulette Live, Funky Time Live, Lotto Roulette, Sweet Bonanza Candyland, Three Card Poker, and One Blackjack.
Since the games are streamed live, in high HD quality, may we add, you won’t be able to demo the live casino games. However, our Lottoland casino review team encourages you to observe a few rounds before taking a seat at the table. This will give you the chance to learn the rules and how the special features work without making any financial commitment. If you have questions or require clarification, you can ask the croupiers or the other players in real time via the in-game chat feature.
Sports Betting
If you’re more of a sports fan, Lottoland casino has got you covered. You’ll find tens of popular sports to choose from and thousands of games and matches to place bets on. These include both national and international leagues, championships, and tournaments. We’re quite pleased with what we found in the sportsbook section of Lottoland online casino as there’s something for everyone. The odds are competitive too, which is another plus.
Filling in the betslip is hassle-free. All you need to do is click on the match you want to bet on (pre-match or in-play) and fill in your stake. You’ll see how much you could potentially win too, which is a great feature. Next, hit the bet button and you’re good to go.
Lottoland Mobile App
If you prefer playing on the go, you can download the Lottoland online casino app for free from the Google Play Store or the Apple Store. Doing so will also give you access to bonuses and promotions exclusive to mobile app users.
Compared to other top casino apps in New Zealand, Lottoland stands out with its easy-to-use interface and huge game selection.
Should you not want to download a mobile app, you can access Lottoland Casino online via a browser like Safari, Chrome, or Firefox. Either option will give you the same experience from beginning to end as the online casino is optimised to be compatible with all desktop, tablet, and smartphone devices.
Responsible Gaming
Lottoland casino online takes responsible gaming seriously, which is why you’ll find a dedicated page linked in the site’s footer. Click on ‘Gamble Safely’ to read about the different tools available to you and informational videos on how to use them. These include deposit limits, time outs, self-exclusion, self-assessments, and more. You’ll even have links to support networks like Extern Problem Gambling and the Gambling Therapy Helpline. If you need clarification or if you have any doubts about your spending, contact the Lottoland customer support team.
Customer Support at Lottoland
When it comes to customer support at Lottoland online casino, you’ve got FAQs, live chat, and a messaging system. You’ll find the tab to the support page to the right of the desktop screen. The FAQs are rather limited, which we found to be a tad disappointing.
You’ve then got the live chat option, which you’ll find in the top header of the same page. You’ll be asked to fill in your information and add a subject line before a new window opens up. The service hours of the live chat are quite complete, but they are not 24/7, in particular over the weekend. We’ve dropped a screenshot of their service hours below for your convenience.
It can take a while for an agent to connect via live chat at Lottoland online casino. If you don’t want to wait, we suggest sending the team a message with your questions using the tab on the same support page. The customer support team aims to respond to all queries within 48 hours, which we think is rather long, considering most NZ online casinos get back to you within a few hours.
Our overall experience with the customer service agents was below average when compared to other online casinos in NZ. We were given vague and generic responses, which meant we had to ask several follow up and clarification questions.
Overall Score of Lottoland
| Bonus | 6 |
|---|---|
| Customer support | 7 |
| Payment methods | 8 |
| Licensing safety | 8 |
| Design & usability | 6 |
| Overall | 7 |
We enjoyed reviewing Lottoland online casino and highly recommend you give it a try. First off, the site is licensed by the Gibraltar Gambling Commission, so you know you’re playing at a secure online casino.
Then there’s the game catalogue, which seems to be infinite with over 2,500 real money pokies and games. Pick and choose games by top software providers like Red Tiger Gaming and NoLimit City. We love variation as it means there’s something for every mood. What’s more, different providers have different signature features, so offering many of them (plus a provider filter) is always a plus.
We feel that the customer support service could use some improvement. First of all, we’d like to see more FAQs on site, especially since some questions (for example, general questions related to payments) can be handled so easily. Then there’s the live chat. You’ll be waiting for a while to connect to someone, and even then, the agents aren’t very knowledgeable, so getting what you need may take a long time.
If you want to learn more, we suggest signing up for Lottoland online casino!
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