One Casino NZ Review
One Casino is a subsidiary of Maltese gaming company, One Casino Limited. Founded in 2016, the online casino holds a valid licence from the Malta Gaming Authority with eCOGRA as its alternative dispute resolution provider. Featuring one of the largest live casino game selections, there's plenty to look forward to at One Casino.
One Casino - Reviewed by Our Experts
One Casino isn't just one of the most popular casinos in New Zealand, it’s also one of the best casinos, thanks to its huge selection of high-quality pokies and live casino games from some of the industry’s top providers.
Moreover, One Casino offers generous bonuses and promotions, from welcome bonuses for new players to cashbacks and loyalty bonuses for existing customers. In this online casino review, we'll explore One Casino in New Zealand, highlighting its bonuses, usability, games, and customer support to see if it’s worth playing at.
One Casino: Quick Facts
| Minimum Deposit | NZ$10 |
|---|---|
| Owner | One Casino Limited. |
| Verified by | eCOGRA |
| Payout Speed | 48 hours |
| Payment methods | Visa, Mastercard, PaysafeCard, Skrill, and bank transfers |
| Banking Fees | No Fees |
| Payout Percentage | 96% |
| Number of Games | 1,000+ |
| Game Providers | Pragmatic Play, Playn’ Go, Evolution etc. |
| Wagering Conditions | 35x |
Pros and Cons
Pros
👍 Generous bonuses
👍 Excellent interface
👍 Secure payment methods
Cons
👎 No mobile app
Safety at One Casino
| Products | Casino, Live Casino, Poker |
|---|---|
| License | Malta Gaming Authority (MGA) |
| Founded | 2016 |
One Casino is owned and operated by One Casino Limited, a Maltese company with a Type 1 Gaming licence from the Malta Gaming Authority.
The site carries an eCOGRA seal, confirming it has been independently audited and certified by one of the industry’s most trusted independent testing agencies. Additionally, eCOGRA is One Casino’s alternative dispute resolution (ADR) provider, so users can always raise complaints with them when all other options fail.
We discovered One Casino offers two-factor authentication as an extra layer of protection for user accounts to enhance security. In summary, One Casino is a legit and safe online casino by all indications, and New Zealanders should have no problem playing at the site.
Welcome Bonus Offer
Signing up at One Casino offers users a relatively generous welcome bonus of 50 no deposit free spins in one of the casino’s pokies and a 50% bonus on their initial deposit.
The bonuses are very straightforward.
- You get 50 free spins once you sign up, but only for a specific pokie, Fire Joker.
While it'd be nice to have some variety with the supported games, it's also fair to point out that this practice is commonplace in the industry, so One Casino has done nothing wrong. A major advantage is that these free spins can be claimed without the need to make a real money deposit.
- About the other part of the bonus, all new users get 50% extra on their first deposits after signing up for One Casino.
For example, if a user's first deposit is $100, their account is credited with an extra $50 in Bonus Cash, bumping up the total value of their initial deposit to $150.
Both welcome bonus offers (Free Spins and Deposit Bonus) come with 35x wagering requirements, after which they're available for withdrawal. Although a 35x wagering requirement isn't abnormal, we've seen better.
Considering the overall welcome package and the other bonus offers, however, One Casino's welcome bonus gets a solid pass, and is worth your time.
Promotions
One thing One Casino does brilliantly is promotions. We found a few quality ones during our review, apart from the welcome bonus. Due to low wagering requirements, we count these bonuses as among the best in the NZ market.
Here's a list of the casino bonuses available:
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Cash Back
An example is the Cash Back offer that rewards users with 10% of the amount they've lost at the casino every week, provided they didn't withdraw up to 25% of their deposits during that period. The reward is in bonus cash and it comes with one of the better bonus terms available on One Casino, specifically a 1x wagering requirement.
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Deposit Bonus
The 50% deposit bonus on the welcome offer isn't One Casino's only deposit bonus. We discovered the online casino regularly offers boosts to users’ deposits every week based on their activities in the preceding week. Users who qualify for a deposit bonus for the week will get a notification, and the percentage varies from person to person.
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Free Mail Bonus
All registered One Casino users are entitled to one free mail bonus per week. The operator emails all registered users weekly, offering them a Free Cash Bonus, a Free Spins bonus, or occasionally both. The Free Mail bonuses are always no-deposit offers, so you can claim them and start playing with no need to fund your account.
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Club One
Club One is the platform’s loyalty program, rewarding dedicated users with a slew of bonuses and special benefits as they move up the six tiers that make up the program’s structure. Once a new user signs up to One Casino, they're automatically enrolled into the program as a member, instantly qualifying for some exclusive bonuses.
Tiers available on Club One for One Casino users include Member, Special, Major, VIP, Famous, and Supreme. Users get a New Status bonus for moving up the levels, and depending on your current level, you get a free weekly mail with a free cash bonus or free spins.
Banking
Banking and payments are essential at One Casino, as there’s no going around depositing or withdrawing from the casino at some point. When it comes to payments, the site doesn’t offer many options, but the ones available are decent and include one of the top methods used in New Zealand.
Here’s how deposits and withdrawals work at this online casino:
Deposit Methods, Fees and Limits
Players from New Zealand can fund their One Casino accounts using a credit or debit card (Visa or MasterCard), PaysafeCard, Skrill, or bank transfers.
Deposits generally reflect within a few minutes, but delays might be slightly extended on rare occasions. If you encounter a problem with your deposit, don’t hesitate to contact One Casino’s support; thankfully, they’re always active and ready to help.
Here’s a table showing details of One Casino’s deposit methods:
| Payment method | Min limit | Max limit | Exchange fee | Proccessing time |
|---|---|---|---|---|
VISA | NZ$10 | N/A | None | Instant |
Mastercard | NZ$10 | N/A | None | Instant |
Paysafecard | NZ$10 | N/A | None | Instant |
Bank Transfer | NZ$10 | N/A | None | Instant |
Skrill | NZ$10 | N/A | None | Instant |
Withdrawal Methods and Payout Times
The withdrawal methods on One Casino are the same as the deposit methods. According to the website's terms and conditions, users’ funds will be sent through the same payment method you used to fund their accounts.
Withdrawing funds from your account typically comes with no fees. However, conversion fees may apply if the operator has to convert the funds to another currency before sending them to you. The conversion fees don’t go to One Casino, and you always get a disclaimer of the full amount before any withdrawal is processed.
The customer service team confirms withdrawals are checked within 24 hours and processed the next banking day. This means Kiwi players can enjoy fast payouts at One Casino.
| Payment method | Min limit | Max limit | Exchange fee | Proccessing time |
|---|---|---|---|---|
|
VISA | NZ$15 | N/A | None | N/A |
|
Mastercard | NZ$15 | N/A | None | N/A |
|
Bank Transfer | NZ$15 | N/A | None | N/A |
|
Skrill | NZ$15 | N/A | None | N/A |
One Casino Game Selection
On One Casino, we found over a thousand games from different providers, spanning categories like pokies, live casino, and classic pokies. While most games are from renowned gaming software providers like Pragmatic Play, Play’n GO, and Yggdrasil, we also found several exclusive titles, available only on One Casino.
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Pokies
Pokies constitute the bulk of One Casino's library, with options consisting of both modern and classic pokies from diverse providers, including over 60 exclusive titles. During our review, we tried Bullseye, a classic pokie with two in-game games, one with three reels and the other with five.
The game’s classic interface pulled us towards it, and it certainly didn’t disappoint. We also spent some time on Big Bass Bonanza, as we needed it to use the free spins from the welcome bonus. Generally, pokies are fun to play on One Casino, and there’s enough variety that there’s almost no chance of you ever getting bored.
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Live Casino
Apart from pokies, the only other major game category represented on One Casino is the live casino, and the site features an impressive variety of live games. The categories available include Roulette, Baccarat, Blackjack, Poker, and live game shows, representing more variety than most competing casinos.
Nearly all the live games available at the casino are from Evolution or Pragmatic Play, two of the most reputed live gaming software providers. With almost 70 high-quality games in this category, One Casino offers some of the best live casino games in New Zealand.
One Casino App
While One Casino doesn't have a mobile app for Android or iOS, this site is designed to work perfectly on mobile phones. Games run smoothly and the overall interface is an excellent port of the desktop experience, so there's no missing functionality.
A downloadable online casino app would've been ideal, but with such a functional and aesthetically pleasing site, having a mobile app is only a plus.
Responsible Gaming
One Casino takes responsible gaming seriously. For example, the site’s footer has links to helpful external resources on responsible gaming, including names like GambleAware, GamCare, and Gambling Therapy. The casino also offers several in-house tools to help users play more responsibly, notably self-exclusion and limits.
As the name implies, One Casino’s limits feature lets you set how much you can spend on casino games daily or weekly to control your spending. On the other hand, self-exclusion is an option to temporarily exclude yourself from the platform.
Moreover, the online casino advises contacting customer support for permanent account restrictions. Combined, these measures are easily among the best responsible gaming efforts we’ve seen from any New Zealand casino.
Customer Support
| Chat | Yes |
|---|---|
| Contact form | |
| Phone | +356 27 782 188 (Maltese phone number) |
| Opening hours | 7 Days a week, 24/7 |
One Casino’s customer service is generally stellar. One of the most noticeable elements of the website design is the live chat button, fixed to the bottom right and top right on the mobile and desktop versions respectively.
Interestingly, the platform doesn’t require making an account to use its live chat. However, non-registered users must enter an email address and a name to access the live chat, which is fair.
Next to the Chat option on the live chat interface is an option to submit a support ticket to the online casino. There’s a phone number for direct phone support, but the phone number is Maltese, and charges for international calls to Malta may apply.
Generally, One Casino has better customer service than most online casinos in New Zealand, maintaining three responsive customer support channels. The site also has a decent Help Center, featuring dozens of potential questions users might have and their answers, so you’ll likely never even need to contact customer support in the first place.
Overall Score
| Bonus | 8 |
|---|---|
| Customer support | 8 |
| Payment methods | 7 |
| Licensing safety | 9 |
| Design & usability | 9 |
| Overall | 8 |
One Casino is a legitimate online casino for New Zealand players, as evidenced by its MGA licence and eCOGRA certification.
While the site has no mobile apps for either iOS or Android, it makes up for that with an intuitive interface. Also, you won’t find conventional table games on the platform, but it again makes up for that with an impressive selection of pokies and live casino games.
With generous bonuses, excellent customer support, and an impressive game variety, One Casino easily stands out among other New Zealand online casinos. Extras like a well-thought-out loyalty program, exclusive games, and commendable responsible gaming measures collectively make it a solid recommendation for New Zealand players.
User Reviews
There are no reviews for One Casino