Players Palace NZ

Players Palace Casino Review (2025)

Players Palace Casino offers a unique experience with hundreds of interactive pokies and games. Bank using reputable payment methods like Visa and Skrill and benefit from live chat customer support at all hours. Claim regular bonuses, win prizes in sweepstakes, and win jackpot prizes. All on top of the three-part welcome package. Take a look at our detailed review of Players Palace Casino to see why we can recommend it for New Zealand players.

Players Palace Casino is a secure and licensed site, operated by Fresh Horizons Limited and regulated by the Kahnawake Gaming Commission, a trusted Canadian authority.

It’s also part of the long-standing Casino Rewards network, known for its consistency, player safety, and shared loyalty program. Popular sister sites include Yukon Gold Casino and Zodiac Casino, both well-known among New Zealand players.

The site uses 128-bit SSL encryption and runs on HTTPS to protect your data. A clear privacy policy explains how your personal information is collected and used.

Before your first withdrawal, you’ll need to complete KYC verification, which involves submitting ID and proof of address. This helps prevent fraud and underage gambling.

Games are tested by eCOGRA, an independent auditor that ensures fairness and provides a dispute resolution system for players.

Players Palace Casino Promotions

There’s plenty more to enjoy once you’re done with your welcome bonus, starting from the monthly promotions Players Palace Casino hosts.

These could be free spins, reload bonuses, or Status Points.

Status Points are the points you’ll collect when playing your favourite games. They contribute towards your VIP level, taking you through the six levels from Green to Diamond. You’ll unlock new prizes with each VIP level, including exclusive bonuses, luxury meals with your personal account manager, and faster withdrawals.

Each new VIP level unlocks a VIP Lucky Jackpot, which is a local progressive jackpot exclusive to Players Palace Casino online casino players. There are five in total. The more you play, the higher your chances of winning the pot.

The last feature of the online casino is the Time of Your Life sweepstakes. Select the prize you want to play for (within your VIP level) and collect tickets as you play the games. A random winner will be chosen at the end of the promotional period before a new round of sweepstakes begins.

Players Palace Casino Games

You’ll find over 1,100 real money pokies and games for you to enjoy at Players Palace Casino. Since the site is mostly powered by Games Global, you’ll only find majority of the titles by this provider and its partnering studios such as 1x2 Gaming, Gold Coin Studios and Foxium. However, you’ve still got a vast range of features and themes, including popular ones like animals, magic, Asian, and ancient Greek. In addition to Games Global, Players Palace Casino also features games from top providers like Evolution and Pragmatic Play.

The Players Palace Casino lobby includes a variety of video pokies, fixed and progressive jackpots, blackjack, roulette, baccarat, live casino, and video poker. You can filter through the game categories in the top header. The pokies section offers sub-filters that narrow your search via the number of reels and/or pay lines.

There are no demo versions of the games at Players Palace Casino. We think the lack of demos is inconvenient as you’re obliged to stake real money immediately, but if you find one you like, you can add it to your favourites for easier access later, which is a nice touch.

Players Palace Casino Sports Betting

We didn’t find a dedicated sportsbook while researching for this Players Palace Casino review. However, we’ll update this space if anything changes in the future.

Players Palace Casino Mobile App

There was no native mobile app at the time of researching for this Players Palace Casino review. However, the developing team optimised the site to be compatible with all desktop, tablet, and smartphone devices. This means you can play your favourite games from any Windows, Android, or iOS device as long as you have a stable internet connection. You can create the illusion of a mobile app by downloading a browser shortcut to your home screen, which I think is great as you get all the benefits of a mobile app without losing much storage space.

Responsible Gaming at Players Palace Casino

Keeping a level head is crucial when gambling online, which is why Players Palace Casino takes responsible gaming seriously. You’ll find a link to a page dedicated to the topic in the footer, where you’ll read about deposit limits, self-exclusions, and other tools available to you. When logged in, you’ll only have a couple of lines about responsible gaming in the terms and conditions, which we think is inconvenient as it would be ideal to have this information easily available to both logged in and logged out players.

Players Palace Casino Customer Support

You’ve got FAQs, live chat, and email customer support channels to choose from at Players Palace Casino. However, what you’ll have access to depends on whether you’re logged in or logged out. Here’s the difference:

Logged In: The ‘Help’ button gives you access to the live chat link. You’ll be greeted by a bot, who will pass you onto an agent if you need further assistance. Remember to click on the ‘Continue’ button as you won’t be transferred otherwise.

Logged Out: You’ll have access to the FAQs, the link to which you’ll find in the footer. The ‘Contact Us’ link gives you access to both the live chat service and the email address ([email protected]).

We tested the live chat as part of the Players Palace Casino casino review and are pleased to report that the agents were quick to respond with detailed answers. What’s more, the service is available around the clock, so help is always readily available.