William Hill New Zealand - Reviewed by NZ Experts in 2024

William Hill New Zealand

William Hill Casino has been making waves in New Zealand's iGaming industry since its launch in 1934. Operated by William Hill Global PLC, this platform holds licences from the Gibraltar Gaming Commission and the Malta Gaming Authority. What’s more, this gambling site is renowned for its extensive sportsbook, which has 30+ categories, covering popular sports in New Zealand like ice hockey, soccer, golf, baseball, and more.

But besides these impressive features, are there potential drawbacks to playing at the site? This review covers everything NZ gamers need to know about William Hill, including its promotions, game selections, and customer support.

Pros and Cons

William Hill holds licenses from the Gibraltar Gaming Commission and the Malta Gaming Authority with the number MGA/CRP/121/2006-05. This license shows the iGaming site's commitment to fair play and top-notch security.

It’s also worth mentioning that the William Hill website is secured with a valid SSL certificate. This iGaming platform utilizes SSL technology to encrypt players’ information. Through encryption, William Hill keeps its users' data secure from unauthorized access. Therefore, Kiwis who join the site can rest assured that they’re protected round the clock.

All games at the site are tested and certified by an external game testing agency, to ensure fair play. Furthermore, the platform partners with reputable casino software providers to feature games with fair and randomized results.

Welcome Bonus Offer

William Hill offers various promotions to boost NZ punters online gaming experience. Whether players prefer sports betting or online casino wagering, there’s a special offer for everyone. Here is what they offer for casino players:

Promotions

Besides the welcome package, William Hill like other top online casinos regularly offers numerous promotions to both new and existing players. While these rewards may not be as extensive as the welcome package, they’re enough to boost the gaming experience. For example, we found a free spins promotion during our review. However, they were restricted to a specific casino slot.

Besides that, William Hill also offers various Bet Boosts to significantly increase their odds. Note that most of these boosts are time-specific and are usually restricted to certain sports. So, it’s important to check the promotions page regularly.

William Hill NZ Payment Methods

The importance of convenient banking options can’t be overstated. Hence, William Hill has gone all out, providing trusted banking options to guarantee easy deposits and withdrawals.

Kiwis can expect instant deposits at William Hill. However, we were disappointed when we discovered that the platform doesn’t support many popular NZ payment methods, such as Skrill and Neteller. To make a deposit, follow these easy steps:

1. Visit the Deposit section of the platform
2. Choose your preferred payment method
3. Enter the amount you wish to deposit and click “Continue”
4. Confirm the transaction
5. If you’re redirected to your payment method’s website, sign in to your account
6. Fill out the deposit form and confirm the transaction
7. After the confirmation, you’ll be redirected back to William Hill
8. Your account will be credited instantly

One feature we appreciated about William Hill’s deposit process is the absence of transaction fees. However, Kiwis should note that other charges may occur depending on the banking option.

Unlike deposits, payouts can take 1-5 days, depending on the payment method. To withdraw from your William Hill account, follow these simple steps:

1. Navigate to the Withdrawal tab at William Hill
2. Choose your preferred payout method
3. Enter the amount you wish to cash out
4. Fill out the withdrawal form and confirm the transaction

Casino Games

With a library of 1,000+ casino games, William Hill ensures Kiwis have something to play regardless of preferences. The impressive collection covers pokies, Roulette, Blackjack, live dealer games, and live shows from leading providers.

Players will appreciate William Hill’s well-organized game library, which is arranged into different categories for easy selection. The search feature lets gamers find their favorite titles quickly without scrolling through the library.

Players can expect top-quality titles, as leading software providers, such as Playtech, Pragmatic Play, Evolution Gaming, Play’n GO, and Blueprint Gaming, power these games.

One noteworthy feature of William Hill’s game lobby is that users can learn more about specific titles by tapping the icon at the top right-hand side of the game’s image. There, Kiwis can view useful details such as the software provider, features, and max payouts.

Sports Betting

As a sportsbook, William Hill's offerings are just as impressive as the casino's. NZ sports betting fans can expect competitive odds on various sports, such as Soccer, Tennis, Basketball, and Baseball. Besides popular sports, the online bookmaker covers niche sports, such as Darts, Politics, Snooker, and TV/Specials.

Furthermore, William Hill is one of the best sportsbooks in New Zealand offering live betting via the In-Play section. Kiwis can place bets on live matches and view real-time scores directly on the platform. We appreciated William Hill’s sportsbook because it offers tips and guides to assist new users. William Hill also provides the latest sports news to keep bettors well-informed while placing bets.

William Hill App

Many NZ punters prefer playing with their smartphones. Fortunately, William Hill is among the popular mobile casinos offering an app for Android and iOS devices. Like the website, the app includes the casino and sportsbook section.

If your device is compatible, follow these steps to install the app:

1. Navigate to the website’s footer
2. Click the “Google Play” or “App Store” button, depending on your device
3. After you’re redirected to the Google Play or Apple Store, click Install or Get
4. Wait for the app to complete its download and installation process
5. Launch the app and start playing

Responsible Gaming

Like all top casinos in New Zealand, William Hill prioritizes its players' well-being. Hence, it was unsurprising to find various responsible gambling tools, such as Gaming Time Reminders, Deposit Limits, Time Out, Self-exclusion, and Account Closure.

Gaming Time Reminders notify players regularly about their gaming session and the amount won/lost. While Deposit Limits regulate the amount that can be deposited into the gaming account, Time Out lets players to take a break from gaming for some time — between 24 hours and 42 days.

Self-exclusion allows players to suspend their gaming accounts for a period of time — 6 months to five years. On the other hand, Account Closure closes the account permanently. For severe cases, William Hill recommends seeking help from recognized responsible gaming organizations, such as GamStop, GamCare, BeGambleAware, Gamblers Anonymous, and Gambling Therapy.

Customer Support

William Hill offers 24/7 customer support via live chat. When we tested this option, we got replies within seconds. Players can chat with the William Hill bot to find answers to simple questions. However, the bot connects customers to live agents for complex queries. Users can also contact the customer support team via X (formerly Twitter).

There’s also a Help Center at William Hill, which contains answers to common questions. We found this section to be quite thorough, as it covers various topics, such as Deposits, Withdrawals, Games, Promotions, and more. However, we noticed the absence of email and phone support. William Hill might attract more players if it offers these options. Nevertheless, we found the customer support service to be reliable.