Grand Mondial Casino New Zealand Review
With 20 years of experience in the online gambling industry, Grand Mondial is a legit and secure Casino Rewards casino. It features over 850 real money pokies and games from well-known Microgaming studios, making sure thereâs something for everyone. The online casino supports reliable payment methods for deposits and withdrawals, holds a licence from the Kahnawake Gaming Commission, and provides round-the-clock customer support.
Grand Mondial offers
Grand Mondial Casino Review (2024)
Grand Mondial online casino is ideal for players seeking a Casino Rewards online casino that prioritises their wants and needs. Choose from over 850 real money games from leading Microgaming studios, enjoy 24/7 dedicated customer support, and use a variety of trusted payment methods. Grand Mondial offers well-known Casino Rewards free spins and an exciting loyalty program.
These features are just the beginning of what this top-tier online gambling site offers and what sets Grand Mondial Casino apart from other top NZ online casinos. If you're eager to discover more, join us as we dive into our in-depth Grand Mondial casino review.
Grand Mondial Casino Facts
| Minimum Deposit | NZ$10 |
|---|---|
| Owner | Fresh Horizons Limited |
| Verified by | eCOGRA |
| Available in NZ | Yes |
| Payout Speed | 1 - 2 business days |
| Banking Fees | No Fees except 2.5% for currency conversions |
| Payout Percentage | 96.00% |
| Number of Games | 850+ |
| Game Providers | Microgaming |
| Wagering Conditions | 200x for first and second deposit bonus and 30x thereafter |
Pros and Cons
đ All games are powered by top Microgaming studios
đ Deposit using reputable payment methods like Visa
đ Benefit from dedicated 24/7 customer support via live chat
đ Certain high-value pages are only available when logged out
đ 200x wagering requirement for the first two bonuses
đ There are no demo games available on site
Safety at Grand Mondial Casino
| Products | Casino, Live Casino |
|---|---|
| License | KGC, AGCO |
| Founded | 2005 |
At Grand Mondial online casino, safety is paramount. Our casino review team found that the site is part of Fresh Horizons Limited, a reputable company that manages several Casino Rewards casinos.
Grand Mondial casino holds two esteemed licences from the Kahnawake Gaming Commission and the Alcohol and Gaming Commission of Ontario. These regulatory bodies ensure that the casino operates smoothly with safety features like SSL encryption technology, strong password protection, and the KYC (Know Your Customer) verification process.
Grand Mondial casino conducts the KYC verification to comply with regulatory and anti-money laundering laws. It requires submitting copies of documents such as a passport, a recent utility bill, and a recent bank statement to verify identity, address, and source of funds.
Additionally, the games at Grand Mondial casino online are regularly audited by eCOGRA, ensuring the RNG (Random Number Generator) provides a fair and random outcome in every game round.
We looked at player feedback as part of our Grand Mondial casino review, and were quite pleased with the results. Above all, players praise the game selection and the quality of the customer support service.
Grand Mondial NZ Signup Bonus
Youâll kick off at Grand Mondial online casino with a welcome bonus. This offers you 150 chances to become an instant millionaire with your first deposit of C$10 or more.
Once you deposit, youâll have access to the Mega Money Wheel. Give it a spin to see which prize youâve won, which could be as high as C$1,000,000.
The wagering requirements for the first and second deposit bonuses sit at 200x, which we believe is quite steep. These drop to 30x after that, which is average for online casinos in New Zealand.
Compared to other casino bonuses in New Zealand, Grand Mondial's Sign Up offer in New Zealand stands out for its unique combination of a high number of $10 free spins and a low $10 deposit requirement.
Grand Mondial Casino Promotions
You can claim all the regular Casino Rewards bonuses at Grand Mondial casino once youâre done with your welcome package. Be sure to subscribe to communications to receive personalised bonuses and promotions directly in your inbox.
The first of the on-site promotions is the Monthly Promotion, which may include Casino Reward free spins, reload bonuses, or double Status Points. There could be multiple promotions available within the same month. Keep an eye on the âLoyaltyâ page to see whatâs up for grabs next.
Our Grand Mondial casino reviewers found that youâll earn Status Points organically with every certain amount of real money you deposit and play. These contribute to your Casino Rewards VIP level. You'll start at Green and with just one point to go to advance to Bronze. There are four more levels to reach the final Diamond Status.
Each new level unlocks a jackpot. There are five jackpots, one for each VIP level, available to anyone playing at Grand Mondial online casino. These jackpots trigger every eight hours and are awarded to a random player. The more jackpots you unlock, the higher your chances of winning.
The final promotion at Grand Mondial is the Time Of Your Life Sweepstakes. Participate by selecting a prize within your VIP level. You'll then receive weekly tickets for each unlocked VIP level. Winners are randomly selected at the end of the promotion period and awarded their prizes, after which the sweepstakes resets for another round.
Payment Methods at Grand Mondial Casino
We found banking to be relatively easy at Grand Mondial online casino. Our review found several trusted payment methods like Mastercard, Neosurf, and Google Pay to choose from. If youâd like to know more about a specific payment provider, we suggest checking out our guide to payment methods at BettingGuide.
The minimum deposit at Grand Mondial casino is C$10, which is great. Such a low amount means you can test the online casino without digging deep into your pockets.
Deposit Methods
Hereâs how to make a deposit at Grand Mondial casino online:
1. Click the âdepositâ icon in the top right corner.
2. Choose your preferred payment provider.
3. Enter your deposit amount or choose from the preset amounts.
4. Follow the instructions to complete your transaction.
5. Your funds should appear in your casino account within seconds.
Although all the payment methods at Grand Mondial online casino are reliable, our favourite is paysafecard. This is a prepaid voucher that you can top up online or in a retail store and use in paysafecard online casinos like Grand Mondial. This, along with the 16-digit pin number adds a layer of security to your transaction as you wonât need to disclose credit card details to Grand Mondial casino.
| Payment method | Min limit | Max limit | Exchange fee | Proccessing time |
|---|---|---|---|---|
VISA
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Mastercard
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Paysafecard
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Bank Transfer
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
MuchBetter
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Google Pay
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Neosurf
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Payz
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Bitcoin
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Tether (USDT)
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Ethereum
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Skrill
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Neteller
| NZ$10 | NZ$21,474,836.47 | NZ$0 | Instant |
Withdrawal Methods
Hereâs a step-by-step guide explaining how to request a withdrawal at Grand Mondial casino:
1. Click the âdepositâ icon in the top right corner.
2. Click on the âwithdrawâ option.
3. Choose your preferred withdrawal method.*
4. Enter the withdrawal amount or choose from the preset amounts.
5. Complete the information necessary to complete your transaction.
6. If not done previously, complete the KYC verification process.
7. Wait for the funds to reach your payment provider.
You will see your withdrawal request marked as pending for between 1 and 2 working days as this is the time the Grand Mondial casino payments team needs to process your request. If you change your mind, you can cancel your request during this time. Once your request is approved, your waiting time depends on your selected payment provider.
Keep in mind that youâll need to complete wagering requirements attached to bonuses you claimed before being able to successfully withdraw your funds. Failure to do so may result in you losing your bonus and any winnings that resulted from it.
*In order to comply with online gambling regulations, youâll typically need to use the same payment provider for both deposits and withdrawals. The only exception is when your deposit provider isnât available for withdrawals, such as is the case with prepaid vouchers.
| Payment method | Min limit | Max limit | Exchange fee | Proccessing time |
|---|---|---|---|---|
|
VISA
| NZ$50 | n/a | NZ$0 | 1 - 10 business days |
|
Mastercard
| NZ$50 | n/a | NZ$0 | 1 - 10 business days |
Grand Mondial Casino Products
Grand Mondial online casino showcases over 850 real money pokies and games, all powered by leading Microgaming studios. You'll find a variety of video pokies, table games, roulette, blackjack, baccarat, live casino games, variety games, and video poker. The average payout is around 97% - generous odds and one of the highest payout percentages in the market.
Filtering options are limited to the main game categories. However, if you know the full or partial name of a game, you can use the search bar. We recommend adding your favourite games to your favourites list by clicking the heart icon. This makes them easier to find when you log in for your next session.
While reviewing Grand Mondial casino, we didn't find any demo games, which may be inconvenient for new players. However, you can launch the pokies and view the paytable without placing bets, which we believe is a nice compromise.
Pokies
There are over 850 real money pokies and games for you to try out. Such a large selection promises something for everyone in terms of both themes and features. Experiment with features like multipliers, bonus rounds, free spins, wild modifiers, and much more while enjoying themes like ancient Greece, fantasy, magic, sports, and animals.
Our favourite Grand Mondial online casino game is the Wanted Usual Suspect pokie machine. Win over 10,000x your bet as you spin this cowboy-themed game with special features like Outlaw Wilds that come with modifiers, sticky frames, the Sheriff Backup Bonus, respins, bonus perk picks, four jackpot prizes, and much more.
Live Casino
If youâre after a more authentic casino experience, we suggest you check out the Grand Mondial live casino lobby. Enjoy variations of blackjack, roulette, baccarat, and game shows in real time. You can take a seat at popular tables like Eclipse Blackjack, 9 Pots of Gold, Speed Roulette, and Speed Baccarat.
Demo versions of live casino tables arenât available since the games are streamed in real time. However, you can observe a few rounds without placing any bets. This trick gives you the space to learn how the game works without any financial commitment. You can learn about the special features through observation, reading the rulebook, or by speaking to the croupier and other players via the in-game chat feature.
Grand Mondial Casino Mobile App
We didn't find a mobile application during our research for this Grand Mondial review. However, the online casino is accessible through browsers like Firefox, Chrome, and Safari on desktop, tablet, and smartphone gadgets. The user experience is consistent across all platforms, allowing you to switch devices seamlessly throughout the day.
Although the absence of a mobile app might be inconvenient, you can add a browser shortcut to your home screen. This provides the benefits of a casino mobile app without taking up much storage space.
Responsible Gaming
Responsible gaming is a top priority at Grand Mondial casino online. In fact, there's a dedicated page on the subject in the logged-out version of the site. This page provides information about available tools, including self-exclusion, self-assessment, and deposit limits. It also provides links to relevant gambling organisations like Gamblers Anonymous. If you need more information or have concerns about your gambling habits, contact the customer support team via live chat immediately.
How to Contact Grand Mondial Casino
| Chat | Yes |
|---|---|
| support@crhelpdesk.com | |
| Phone | 1â888â228â3418 |
| Opening hours | 7 Days a week, 24/7 |
Our Grand Mondial online casino review identified FAQs and live chat as the primary customer service channels. The FAQs are linked at the bottom of the logged-out page. These cover categories like âLoyalty Programmeâ, âCasino Gamesâ, and âBankingâ. Each category provides detailed answers to commonly asked questions.
To speak with a customer support agent, youâll need to use the live chat. Youâll find this when clicking on the âHelpâ button at the bottom of the logged-in page. This initially connects you to a bot that attempts to answer your questions. Be specific, as the bot may abruptly end the chat if it doesn't understand you, which we see as an area for improvement for Grand Mondial online casino.
As part of our review, we assessed the quality of live customer support. Despite the initial difficulty of getting past the bot, we were pleased with the service, as the agents were prompt and thorough in their responses.
Overall Score of Grand Mondial Casino
| Bonus | 9 |
|---|---|
| Customer support | 9 |
| Payment methods | 8 |
| Licensing safety | 8 |
| Design & usability | 8 |
| Overall | 8 |
Grand Mondial casino online has firmly established itself in the online casino industry with 20 years of experience as a Casino Rewards casino. The site features over 850 real money games from renowned Microgaming studios, including some of the best online pokies in the industry. Such a wide selection ensures thereâs something for everyone, which we appreciate.
The casino holds licences from the Kahnawake Gaming Commission and the Alcohol and Gaming Commission of Ontario, which adds to its credibility along with the other security measures Grand Mondial has in place.
Grand Mondial casino's legitimacy is further supported by its diverse selection of payment methods. Youâll have a selection of everything from credit cards like Mastercard to cryptocurrencies like Bitcoin and prepaid vouchers like paysafecard. This variety indicates that Grand Mondial casino values player preferences, something we at BettingGuide appreciate.
If we had to point out an area of improvement, weâd suggest them in the customer support area. The FAQs and responsible gaming pages are only available on the logged-out page, which can be inconvenient for new Casino Rewards casino players who are unfamiliar with the site. Additionally, the live chat bot can suddenly end the conversation if it doesn't understand you, meaning youâll have to start over.
However, we were pleased with the service once we reached a customer support agent. The 24/7 availability of live chat support is a definite plus, which balances out the minor inconveniences the customer support element causes. The rest of the online casino is impressive, so Grand Mondial online casino is still at the top of our list.
Don't just take our word for it - sign up for Grand Mondial casino online today and experience it yourself!
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User Reviews
Average score of 1.0 by 1 users
Amy
June 23, 2023
Was going good until an unwanted bonus was automatically added to deposit, went to live chat and typed remove bonus and the chatbot added a second bonus then shutdown the chat. 48 minute wait to chat with a live agent