Is Captain Cooks Legit? - Honest Insights & Player Ratings 2024
Launched in 1999, Captain Cooks is a Microgaming online casino that knows its stuff. You’ve got a portfolio of over 850 real money games to choose from, all by Microgaming studios. You’ve got the security provided by the trusted licence of the Gambling Commission.
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Captain Cooks Casino UK Review
If you’re after a Microgaming casino, Captain Cooks is the way to go. Captain Cooks Casino impresses as one of the best Casino Rewards Casinos in UK. This online casino offers a choice of over 850 real money slots and games, trusted payment methods including bank transfers, credit cards, and cryptocurrency providers, 24/7 customer support via live chat and FAQs, and much more.
This is just a short summary of what’s in store. If you want to know more, simply read our full Captain Cooks casino review.
Quick Facts About Captain Cooks Online Casino
| Minimum Deposit | £5 first deposit and £10 after that |
|---|---|
| Owner | Fresh Horizons Limited |
| Founded | 1999 |
| Verified by | eCOGRA |
| Available in UK | Yes |
| Payout Speed | 1 - 2 business days |
| Banking Fees | No Fees except 2.5% for currency conversions |
| Payout Percentage | 95.80% |
| Number of Games | 850+ |
| Game Providers | Microgaming |
Pros and Cons
Pros
👍 Enjoy a catalogue of over 850 real money games
👍 Deposit using reputable payment providers
👍 Be in with a chance to win up to 5 jackpot prizes
Cons
👎 Some important information is only accessible while logged out
👎 The live chat bot tends to disconnect you if you aren’t specific
👎 The first two deposit bonuses carry a wagering requirement of 200x
Safety at Captain Cooks
| Products | Casino, Live Casino, Variety, Video Poker, Table Games |
|---|---|
| License | UKGC 38620 |
| Founded | 1999 |
Fresh Horizons is the enterprise behind the Captain Cooks casino. This Casino Rewards online gambling site is licensed by the Gambling Commission which regulates all of the top online casinos in UK.
Just like all the highest rated online casinos in UK, Captain Cooks casino follows standard security protocols. These include high-tech SSL encryption to manage your data, the KYC (Know Your Customer) verification process, and strong password protection.
The KYC verification protocol involves you sending copies of documents such as your passport, a recent utility bill, and a recent bank statement. These documents verify your identity, address, and source of wealth.
Another security feature at Captain Cooks casino is the RNG (Random Number Generator) audits, which are carried out by eCOGRA. These ensure that the results of each game round are fair and random.
Captain Cooks Casino Sign Up Bonus
Our Captain Cooks review revealed that your journey at the online casino begins with a five-part welcome package. Casino Rewards is well-known for its generous free spins offers, which you'll find at Captain Cooks as well.
Here’s what you’ll get with your first deposit of £5 and your next four deposits of£10 or more:
- First deposit bonus: 100 frree spins
- Second deposit bonus: 100% match bonus up to £100
- Third deposit bonus: 50% match bonus up to £150
- Fourth deposit bonus: 25% match bonus up to £125
- Fifth deposit bonus: 100% match bonus up to £100
Your first £5 deposit gives you 100 spins on the Mega Money Wheel, which is a prize wheel offering cash rewards. The top prize is £1,000,000.
You’ll be able to claim the next four bonuses with a deposit of £10, which is a small amount compared to some of the other online casinos in UK.
The wagering requirements on your first and second deposit bonus are 200x, which we feel is steep for an online casino. Any bonuses you claim after that carry a 30x wagering requirement, which is standard for gambling sites.
Captain Cooks Casino Rewards - Promotions & VIP Club
You’ll be eligible to claim the regular bonuses Captain Cooks online casino promotes once you’re done playing through your welcome package. Make sure to subscribe to communications to receive personalised offers right in your inbox.
Click on the ‘Loyalty’ tab within the logged in page to see what’s up for grabs at Captain Cooks. Our online casino review found that the first of these is a monthly promotion that can reward you with status points, free spins, Casino Rewards reload bonuses, or combination offers.
You’ve then got the VIP Lucky Jackpot series, which you’ll unlock as you increase your VIP status, which you can do the latter by collecting points for every amount of real money you deposit and play. You’ll start off at Green, with Bronze being the next level. Once unlocked, you’ll have access to the first local jackpot. Progress to Diamond status to unlock all five jackpots. These are local jackpots that trigger every eight hours to a random Casino Rewards player.
The last promotion of the Captain Cooks casino is the Time of Your Life Sweepstakes. If you’d like to participate, the first thing you need to do is select the prize you wish to win (within your VIP status range). Next, collect weekly tickets based on your VIP level. Random tickets will be drawn at the end of the promotional period. Once the prizes are paid out, the sweepstakes resets for a new promotional period.
Banking at Captain Cooks
Our Captain Cooks online casino review revealed that depositing and withdrawing on site is easy and straightforward. You’ll find popular payment providers like Visa and MasterCard.
The minimum deposit for the first deposit bonus at Captain Cooks casino is £5. After that, the minimum deposit increases to £10. Such a low minimum deposit allows players to test the waters without too much of a financial commitment, which we think is great.
Deposit Methods
| Payment Method | Min. Amount | Max. Amount | Transaction Fee | Processing Time |
|---|---|---|---|---|
Visa | £10 | £700 | £0 | Instant |
Mastercard | £10 | £700 | £0 | Instant |
Skrill | £10 | £700 | £ 0 | Instant |
MuchBetter | £10 | £700 | £0 | Instant |
Paysafecard | £10 | £700 | £0 | Instant |
Neteller | £10 | £700 | £0 | Instant |
PayPal | £10 | £700 | £0 | Instant |
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Enter the Deposit Cashier
Once you have entered the Captain Cooks Casino website and signed in to your account, the next step is depositing funds. To start the process, click the 'Banking' option at the bottom of the screen.
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Select Payment Method and Enter Details
Now that you have entered the cashier, you will be shown several methods of payment and to continue, you just need to tap on your preferred method - in our test, a debit card. Following this, you must insert the details, alongside a billing address.
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Choose Deposit amount
The next step is to enter your deposit amount, and Captain Cook Casino will present three pre-selected amounts. Alternatively, you can enter your own amount - we chose to deposit £10 which is the minimum.
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Begin Playing
Finally, tap the 'Deposit' option and you will be taken to a verification screen, then it will show you a confirmation of payment, and you can begin gaming.
Withdrawal Methods
If you’re ready for your first withdrawal at Captain Cooks casino, here’s how to do it:
- Click on the ‘deposit’ icon in the top right corner of the page.
- Select the ‘withdraw’ option.
- Select your preferred withdrawal method.*
- Type in the amount you wish to withdraw.
- Fill in the required information to complete your transaction.
- If you haven’t already, you’ll need to complete the KYC verification process (see the ‘Safety at Captain Cooks for more information).
- Wait for your winnings to reach your account.
Remember that you won’t be able to withdraw if you have pending wagering requirements. If you choose to withdraw before completing them, you’ll forfeit your bonus along with any winnings you achieved from it.
The Captain Cooks casino’s payments team needs two business days to process your payout request, during which your withdrawal status will be pending. You can choose to cancel your withdrawal during this time. Once your funds have been released from Captain Cooks casino, all you need to do is wait for your payment provider to process your request.
*Whenever possible, you’ll need to use the same payment method for both deposits and withdrawals to be in line with gambling regulations. The exception is if you used a payment provider that only allows deposits (for example, prepaid vouchers).
| Payment Method | Min. Amount | Max. Amount | Transaction Fee | Processing Time |
|---|---|---|---|---|
|
Visa | £10 | N/A | £0 | 3 working days |
|
Mastercard | £10 | N/A | £0 | 3 working days |
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Skrill | £10 | N/A | £0 | 1 to 3 working days |
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MuchBetter | £10 | N/A | £0 | 1 to 3 working days |
|
Neteller | £10 | N/A | £0 | 1 to 3 working days |
|
PayPal | £10 | N/A | £0 | 1 to 3 working days |
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Navigate to Withdrawal Cashier
When you would like to withdraw funds from your account, first note that your bonus funds may be lost as a result. If you would like to continue with the process, though, head to the 'Withdraw' area via the 'Banking' icon at the bottom of the screen, then click the 'Withdraw' option at the top of the screen.
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Select Withdrawal Method
Once again, you must select a withdrawal method to receive your funds. With most methods, you do not have to have deposited previously using that method, but there are some (such as PayPal) that require this.
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Enter Withdrawal amount
Now that you have selected a method, the next step is to choose your withdrawal amount. Captain Cooks Casino provides three options of withdrawal - similar to when depositing - but you can also choose your amount.
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Finalise Process
Finally, tap the 'Withdraw' button at the bottom of the screen, and you will be taken to a confirmation page, which also provides a timeframe of when the payment should be received.
Captain Cooks Casino Games
There are over 850 real money slots and games for you to explore at Captain Cooks casino. Our review found that these are all by popular Microgaming studios. You’ll find a collection of live casino tables, progressive jackpots, slot machines, variety slots, and progressive jackpots to choose from.
When it comes to filtering, we think it’s rather basic as you’ll only have main game categories to narrow your search. If you know the name of the game, you can also use the search bar. Our Captain Cooks online casino review team recommends placing the games you like in your favourites tab to make them easier to find later.
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Slots
We were surprised by how many top online slots the game selection included, considering there is only one game provider available.
You’ll find everything from classic fruit machines to adventure themes at Captain Cooks casino. Explore ancient Egypt, mine for gold, play a game of football, and join the dinosaurs, all while experiencing a variety of features like free spins, wilds, bonus rounds, multipliers, and much more.
We didn’t find any demo versions while reviewing Captain Cooks casino, which can be inconvenient, especially for new players who are still trying to find the type of games they like. However, you can open the games and check the paytable before placing a bet.
We chose Mining Pots of Gold as our favourite slot machine at Captain Cooks casino online. Spin across the 20 fixed paylines with Wild Blackouts, Bonus Multipliers, bonus prizes, a bonus game, and wins of up to 2,000x your stake.
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Live Casino
The Captain Cooks live casino lobby offers a more authentic casino experience with tens of live tables streamed in high HD quality. You’ll find a range of roulette, baccarat, blackjack, and game show variations to choose from, including titles like 9 Pots of Gold, Speed Baccarat, Speed Roulette, and Eclipse Blackjack.
You won’t be able to demo the live casino games. However, our Captain Cooks casino reviewers suggest observing a few rounds before taking a seat at the table. This allows you to learn the ropes without having to stake real money. You can use the in-game chat to clarify any doubts with the dealer and with the other players in real time.
Captain Cooks Mobile App
We didn’t find a Captain Cooks casino mobile app while researching for this review. However, you’ll be able to access the site on any device via a browser like Chrome, Firefox, or Safari. We found that you’ll get the same experience from start to finish on all desktop, smartphone, and tablet devices.
If you’d prefer to have a mobile app, we suggest downloading a Captain Cooks casino browser shortcut to your home screen. This way, you’ll have the illusion of a mobile app while keeping storage space for more photos and videos.
Responsible Gaming
Online gambling should be entertaining, not problematic, which is why you’ll find a page dedicated to responsible gaming. You’ll find this on the logged out version of the Captain Cooks casino site. This page offers plenty of information related to available tools, such as deposit limits, self-exclusion, and self-assessment, along with links to relative gambling organisations. If you have any doubts or if you require clarification, you can contact the Captain Cooks casino’s customer support team.
Customer Support at Captain Cooks
| Chat | Yes |
|---|---|
| [email protected] | |
| Phone | 1 888 228 3418 |
| Opening hours | 7 Days a week, 24/7 |
You’ve got FAQs and live chat as the available customer support channels at Captain Cooks casino online. You’ll find the FAQs linked in the footer of the logged out page. Browse through categories with labels like ‘Banking’ and ‘Account’ for comprehensive replies to common questions.
If you still require assistance, you can click on the ‘Help’ button within the logged in page to go to the live chat. You’ll be greeted by a bot that will try to resolve your issue. It’s crucial to be specific and use question marks where required, as if the bot is rather basic. This means that if it doesn’t recognise what you’re saying, it will end the chat and you’ll have to start over. We think this could be a point of improvement for Captain Cooks casino.
Once you’re connected to an agent, you’ll have your issue solved within minutes. The customer support agents at Captain Cooks casino are highly trained to give thorough and comprehensive answers that require little to no follow up questions or clarification.
Overall Score of Captain Cooks
| Bonus | 8 |
|---|---|
| Customer support | 9 |
| Payment methods | 8 |
| Licensing safety | 9 |
| Design & usability | 8 |
| Overall | 8 |
As far as Casino Reward casinos go, we quite like Captain Cooks. This Microgaming casino holds the licence of UK Gambling Commission and abides by all standard security protocols, which already puts the gambling site in our good books.
You’ve then got a portfolio of over 850 real money slots and games, which is low when compared to online casinos with 4,000 games, but is also quite impressive considering that the games are exclusively by Microgaming studios.
The customer support journey, while efficient, could use some work. The FAQs are only available on the logged out version, which can prove inconvenient when you’re in the middle of a game. What’s more, the bot is basic and doesn’t respond to prompts that don’t fit its preset information, meaning you may need to start over, as you’ll get kicked out of the chat.
When it comes to payment methods, there’s plenty to choose from. You’ll have a selection of credit cards, prepaid vouchers, cryptocurrency, and bank transfer providers. The withdrawal process is also relatively quick too, which is always a plus.
Don’t just take our word for it - sign up to the Captain Cooks online casino and see for yourself!
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