Pokerstars Casino UK Review (2021)
As you can probably guess from the name, Pokerstars Casino is an online casino that is owned by the same people that brought you the iconic online poker platform - Pokerstars.
In a relatively short space of time, Pokerstars Casino has become a highly regarded site and app in terms of providing good quality casino games and top-tier customer support.
The review that follows will take an in-depth look at the best bits of Pokerstars Casino including bonuses, innovative features, mobile app, payment processing, and customer support. We hope that it will help you to decide whether to open an account with Pokerstars Casino and try your luck at the tables or online slots.
A Brief History of Pokerstars Casino
Pokerstars came into being way back in 2001 with its online poker platform. Over the next few years, online poker exploded on the back of the growing popularity of televised poker tournaments such as the World Series of Poker (WSOP) and the World Poker Tour (WPT).
It rapidly became the number one place to play online poker, regularly getting between 50,000 and 100,000 people playing on the site during peak hours.
In more recent years, with online poker not quite as popular as it once was, Pokerstars has started to diversify its portfolio. In November 2014, Pokerstars Casino was launched to tap into the market for online casino gaming.
These days the Pokerstars brand is owned by Rational Entertainment Enterprise Ltd, under the banner of the Stars Group (formerly Amaya Gaming Group Inc.) who also own and operate Full Tilt Poker and Pokerstars Sports - an online sports betting site.
Safety, Security & Reliability of Pokerstars Casino
As the industry leader in online poker, the Pokerstars brand is already well trusted and has proven to be reliable and honest in their affairs over the 20 years that they have been in business.
Pokerstars Casino is no exception to this good track record, which has been recognised by the UK Gambling Commission (UKGC) who issued them with a license to operate in the UK.
Pokerstars Casino has also been issued a Certificate of Integrity from Gaming Labs International, a third party who is responsible for inspecting and auditing random number generators (RNGs). This provides players with peace of mind that the games are all fair and are governed by honest random chance.
Pokerstars Casino applies SSL encryption to make sure that all transactions are safe and secure and your personal details won’t be leaked.
Pokerstars don’t run any fixed promotions, but they run prize draws, competitions, and give free bonuses all year round. The Pokerstars Casino Christmas promotion is one of the best available at an online casino, with lots of free spins and cash prizes up for grabs.
The Star Rewards scheme is a loyalty scheme that allows players to collect points for money wagered on the site or in the app. It isn’t the most generous loyalty reward scheme offered by an online casino, but at least you get some kind of reward.
The Stars Reward scheme adds some excitement to proceedings by using different levels of reward chest. Depending on how much you play on the site and the stakes you play at, you’ll get different coloured chests that may contain prizes such as free spins, instant bonus, or even cash.
The most popular promotions on Pokerstars Casino are the exclusive “Cash Races” that are competitions and tournaments where you compete against other players to win cash prizes. The nice thing is that they run these cash races on all casino games from time to time, including the traditional table games, whereas most other casino providers only run them on slots, if they run them at all.
Finally, Pokerstars Casino also runs a weekly leaderboard to play for a total prize pool of £10,000. The more you play, the more points you get and the bigger share you can potentially win.
To sum up - Pokerstars Casino offers some of the best bonuses and rewards to be found at any online casino, so it is worthwhile playing there for that reason alone.
Range of Games
The casino games on offer at Pokerstars Casino are of a high-quality, provided by big game developers such as Microgaming, NetEnt, Playtech, and others. They also have dozens of exclusive games that are only available through Pokerstars Casino.
All the main table games are available including roulette, blackjack, and baccarat. There are dozens of games to choose from, including 1,300 slots games and 240+ progressive jackpot games with big prizes, sometimes running into millions of dollars.
As you would expect from a casino with the word “poker” in its title, they also offer video poker games.
Live-dealer Casino Games
If you prefer real-life casino play, you can opt for live dealer casino games to get a realistic casino feel while you’re playing. There are 8 live dealer table games in total, which are streamed in high definition to your desktop browser or mobile app.
The live casino games include roulette, blackjack, baccarat, and some casino variants of poker. There are also some innovative variations including Quantum Roulette and Lightning Roulette, and Spin & Win to make things more exciting.
As well as live casino table games, Pokerstars Casino also offers some live slots including Live Slot: God of Storms, Live Dream Catcher, and Live Monopoly.
The payout percentage or RTP tells you how much you can expect to get back from your wager. The industry average is between 95 to 97% and Pokerstars Casino comes in at 96.37% which puts it at the higher end of average.
In other words, you’ll get more winnings back from Pokerstars Casino than you would with other online casinos.
Pokerstars Casino Mobile App
The Pokerstars Casino mobile app is available for Android and can be downloaded at the Google Play Store, where it is rated 3.7 stars out of 5.
The Pokerstars Casino mobile app is available for iOS and can be downloaded at the Apple Store, where it is rated 4.4 stars out of 5.
Don’t be put off by the relatively low score of the Android mobile app - there were some initial problems with reliability and bugs, but these have been sorted out in recent updates. The Pokerstars Casino mobile apps, for both Android and iOS are very well designed with a super-intuitive interface and slick styling.
The graphics look and feel really classy, like a first-class, high-roller style casino, and everything runs smoothly within the app. You can get all the same games through the app as you can through the desktop version or in a browser using “instant play”. The interface is easy-to-use and you can even swipe on some of the casino games to control the action.
One of the best features of the Pokerstars Casino mobile app is the “My Casino” section which gives you a history of the last six games played, plus a rundown of all the bonuses and offers open to you. It also notifies you of any casino tournaments that are upcoming and the status of progressive jackpots.
The AI within the app is advanced and it will automatically suggest games that you will find interesting, based on your activity so far.
Customer support is one area that lets Pokerstars Casino down. There is no 24/7 customer support, live chat, or phone support. This means that the only way to contact them for help is to email them to raise a ticket. The response times aren’t great either, you can wait up to a full day or longer to get a reply.
If Pokerstars Casino wants to become one of the top online casino providers in the industry, they would do well to address the customer support problem and offer 24/7 live chat.
What Pokerstars Casino lacks in customer support excellence, they make up for in the payment method department. There is an extensive list of available methods, including debit cards, PayPal, Neteller, Skrill, UKash, paysafecard, and Wire Transfer.
Both deposits and withdrawals are handled quickly and efficiently, so you are not kept waiting too long to receive your funds.
The minimum deposit and withdrawal value is £10 and maximum withdrawal is £6500.
Please note that you need to use the same payment method when you withdraw funds as you deposited with, unless you decide to use a direct bank transfer.
Pokerstars Casino Summary
All in all, Pokerstars Casino is a great place to play casino games online as they are a trustworthy company, offer a fantastic welcome bonus, and have an excellent mobile app to play on the go.
The only thing that lets Pokerstars Casino down slightly is the relatively low number of available games compared to some other online casinos. Some sites have dozens of table games to choose from, but the selection is smaller on Pokerstars Casino. Also, the lack of live chat customer support can be a problem too, especially if you need immediate support.