Is Captain Cooks Legit? - Honest Insights & Player Ratings 2024
Launched in 1999, Captain Cooks is a Microgaming online casino that knows its stuff. Youâve got a portfolio of over 850 real money games to choose from, all by Microgaming studios. Youâve got the security provided by the trusted licence of the Gambling Commission.
Captain Cooks Casino Welcome Offers
Captain Cooks Casino UK Review
If youâre after a Microgaming casino, Captain Cooks is the way to go. Captain Cooks Casino impresses as one of the best Casino Rewards Casinos in UK. This online casino offers a choice of over 850 real money slots and games, trusted payment methods including bank transfers, credit cards, and cryptocurrency providers, 24/7 customer support via live chat and FAQs, and much more.
This is just a short summary of whatâs in store. If you want to know more, simply read our full Captain Cooks casino review.
Quick Facts About Captain Cooks Online Casino
| Minimum Deposit | ÂŁ5 first deposit and ÂŁ10 after that |
|---|---|
| Owner | Fresh Horizons Limited |
| Founded | 1999 |
| Verified by | eCOGRA |
| Available in UK | Yes |
| Payout Speed | 1 - 2 business days |
| Banking Fees | No Fees except 2.5% for currency conversions |
| Payout Percentage | 95.80% |
| Number of Games | 850+ |
| Game Providers | Microgaming |
Pros and Cons
Pros
đ Enjoy a catalogue of over 850 real money games
đ Deposit using reputable payment providers
đ Be in with a chance to win up to 5 jackpot prizes
Cons
đ Some important information is only accessible while logged out
đ The live chat bot tends to disconnect you if you arenât specific
đ The first two deposit bonuses carry a wagering requirement of 200x
Safety at Captain Cooks
| Products | Casino, Live Casino, Variety, Video Poker, Table Games |
|---|---|
| License | UKGC 38620 |
| Founded | 1999 |
Fresh Horizons is the enterprise behind the Captain Cooks casino. This Casino Rewards online gambling site is licensed by the Gambling Commission which regulates all of the top online casinos in UK.
Just like all the highest rated online casinos in UK, Captain Cooks casino follows standard security protocols. These include high-tech SSL encryption to manage your data, the KYC (Know Your Customer) verification process, and strong password protection.
The KYC verification protocol involves you sending copies of documents such as your passport, a recent utility bill, and a recent bank statement. These documents verify your identity, address, and source of wealth.
Another security feature at Captain Cooks casino is the RNG (Random Number Generator) audits, which are carried out by eCOGRA. These ensure that the results of each game round are fair and random.
Captain Cooks Casino Sign Up Bonus
Our Captain Cooks review revealed that your journey at the online casino begins with a five-part welcome package. Casino Rewards is well-known for its generous free spins offers, which you'll find at Captain Cooks as well.
Hereâs what youâll get with your first deposit of ÂŁ5 and your next four deposits ofÂŁ10 or more:
- First deposit bonus: 100 frree spins
- Second deposit bonus: 100% match bonus up to ÂŁ100
- Third deposit bonus: 50% match bonus up to ÂŁ150
- Fourth deposit bonus: 25% match bonus up to ÂŁ125
- Fifth deposit bonus: 100% match bonus up to ÂŁ100
Your first ÂŁ5 deposit gives you 100 spins on the Mega Money Wheel, which is a prize wheel offering cash rewards. The top prize is ÂŁ1,000,000.
Youâll be able to claim the next four bonuses with a deposit of ÂŁ10, which is a small amount compared to some of the other online casinos in UK.
The wagering requirements on your first and second deposit bonus are 200x, which we feel is steep for an online casino. Any bonuses you claim after that carry a 30x wagering requirement, which is standard for gambling sites.
Captain Cooks Casino Rewards - Promotions & VIP Club
Youâll be eligible to claim the regular bonuses Captain Cooks online casino promotes once youâre done playing through your welcome package. Make sure to subscribe to communications to receive personalised offers right in your inbox.
Click on the âLoyaltyâ tab within the logged in page to see whatâs up for grabs at Captain Cooks. Our online casino review found that the first of these is a monthly promotion that can reward you with status points, free spins, Casino Rewards reload bonuses, or combination offers.
Youâve then got the VIP Lucky Jackpot series, which youâll unlock as you increase your VIP status, which you can do the latter by collecting points for every amount of real money you deposit and play. Youâll start off at Green, with Bronze being the next level. Once unlocked, youâll have access to the first local jackpot. Progress to Diamond status to unlock all five jackpots. These are local jackpots that trigger every eight hours to a random Casino Rewards player.
The last promotion of the Captain Cooks casino is the Time of Your Life Sweepstakes. If youâd like to participate, the first thing you need to do is select the prize you wish to win (within your VIP status range). Next, collect weekly tickets based on your VIP level. Random tickets will be drawn at the end of the promotional period. Once the prizes are paid out, the sweepstakes resets for a new promotional period.
Banking at Captain Cooks
Our Captain Cooks online casino review revealed that depositing and withdrawing on site is easy and straightforward. Youâll find popular payment providers like Visa and MasterCard.
The minimum deposit for the first deposit bonus at Captain Cooks casino is ÂŁ5. After that, the minimum deposit increases to ÂŁ10. Such a low minimum deposit allows players to test the waters without too much of a financial commitment, which we think is great.
Deposit Methods
| Payment Method | Min. Amount | Max. Amount | Transaction Fee | Processing Time |
|---|---|---|---|---|
Visa
| ÂŁ10 | ÂŁ700 | ÂŁ0 | Instant |
Mastercard
| ÂŁ10 | ÂŁ700 | ÂŁ0 | Instant |
Skrill
| ÂŁ10 | ÂŁ700 | ÂŁ 0 | Instant |
MuchBetter
| ÂŁ10 | ÂŁ700 | ÂŁ0 | Instant |
Paysafecard
| ÂŁ10 | ÂŁ700 | ÂŁ0 | Instant |
Neteller
| ÂŁ10 | ÂŁ700 | ÂŁ0 | Instant |
PayPal
| ÂŁ10 | ÂŁ700 | ÂŁ0 | Instant |
Enter the Deposit Cashier
Once you have entered the Captain Cooks Casino website and signed in to your account, the next step is depositing funds. To start the process, click the 'Banking' option at the bottom of the screen.
Select Payment Method and Enter Details
Now that you have entered the cashier, you will be shown several methods of payment and to continue, you just need to tap on your preferred method - in our test, a debit card. Following this, you must insert the details, alongside a billing address.
Choose Deposit amount
The next step is to enter your deposit amount, and Captain Cook Casino will present three pre-selected amounts. Alternatively, you can enter your own amount - we chose to deposit ÂŁ10 which is the minimum.
Begin Playing
Finally, tap the 'Deposit' option and you will be taken to a verification screen, then it will show you a confirmation of payment, and you can begin gaming.
Withdrawal Methods
If youâre ready for your first withdrawal at Captain Cooks casino, hereâs how to do it:
- Click on the âdepositâ icon in the top right corner of the page.
- Select the âwithdrawâ option.
- Select your preferred withdrawal method.*
- Type in the amount you wish to withdraw.
- Fill in the required information to complete your transaction.
- If you havenât already, youâll need to complete the KYC verification process (see the âSafety at Captain Cooks for more information).
- Wait for your winnings to reach your account.
Remember that you wonât be able to withdraw if you have pending wagering requirements. If you choose to withdraw before completing them, youâll forfeit your bonus along with any winnings you achieved from it.
The Captain Cooks casinoâs payments team needs two business days to process your payout request, during which your withdrawal status will be pending. You can choose to cancel your withdrawal during this time. Once your funds have been released from Captain Cooks casino, all you need to do is wait for your payment provider to process your request.
*Whenever possible, youâll need to use the same payment method for both deposits and withdrawals to be in line with gambling regulations. The exception is if you used a payment provider that only allows deposits (for example, prepaid vouchers).
| Payment Method | Min. Amount | Max. Amount | Transaction Fee | Processing Time |
|---|---|---|---|---|
|
Visa
| ÂŁ10 | N/A | ÂŁ0 | 3 working days |
|
Mastercard
| ÂŁ10 | N/A | ÂŁ0 | 3 working days |
|
Skrill
| ÂŁ10 | N/A | ÂŁ0 | 1 to 3 working days |
|
MuchBetter
| ÂŁ10 | N/A | ÂŁ0 | 1 to 3 working days |
|
Neteller
| ÂŁ10 | N/A | ÂŁ0 | 1 to 3 working days |
|
PayPal
| ÂŁ10 | N/A | ÂŁ0 | 1 to 3 working days |
Navigate to Withdrawal Cashier
When you would like to withdraw funds from your account, first note that your bonus funds may be lost as a result. If you would like to continue with the process, though, head to the 'Withdraw' area via the 'Banking' icon at the bottom of the screen, then click the 'Withdraw' option at the top of the screen.
Select Withdrawal Method
Once again, you must select a withdrawal method to receive your funds. With most methods, you do not have to have deposited previously using that method, but there are some (such as PayPal) that require this.
Enter Withdrawal amount
Now that you have selected a method, the next step is to choose your withdrawal amount. Captain Cooks Casino provides three options of withdrawal - similar to when depositing - but you can also choose your amount.
Finalise Process
Finally, tap the 'Withdraw' button at the bottom of the screen, and you will be taken to a confirmation page, which also provides a timeframe of when the payment should be received.
Captain Cooks Casino Games
There are over 850 real money slots and games for you to explore at Captain Cooks casino. Our review found that these are all by popular Microgaming studios. Youâll find a collection of live casino tables, progressive jackpots, slot machines, variety slots, and progressive jackpots to choose from.
When it comes to filtering, we think itâs rather basic as youâll only have main game categories to narrow your search. If you know the name of the game, you can also use the search bar. Our Captain Cooks online casino review team recommends placing the games you like in your favourites tab to make them easier to find later.
Slots
We were surprised by how many top online slots the game selection included, considering there is only one game provider available.
Youâll find everything from classic fruit machines to adventure themes at Captain Cooks casino. Explore ancient Egypt, mine for gold, play a game of football, and join the dinosaurs, all while experiencing a variety of features like free spins, wilds, bonus rounds, multipliers, and much more.
We didnât find any demo versions while reviewing Captain Cooks casino, which can be inconvenient, especially for new players who are still trying to find the type of games they like. However, you can open the games and check the paytable before placing a bet.
We chose Mining Pots of Gold as our favourite slot machine at Captain Cooks casino online. Spin across the 20 fixed paylines with Wild Blackouts, Bonus Multipliers, bonus prizes, a bonus game, and wins of up to 2,000x your stake.
Live Casino
The Captain Cooks live casino lobby offers a more authentic casino experience with tens of live tables streamed in high HD quality. Youâll find a range of roulette, baccarat, blackjack, and game show variations to choose from, including titles like 9 Pots of Gold, Speed Baccarat, Speed Roulette, and Eclipse Blackjack.
You wonât be able to demo the live casino games. However, our Captain Cooks casino reviewers suggest observing a few rounds before taking a seat at the table. This allows you to learn the ropes without having to stake real money. You can use the in-game chat to clarify any doubts with the dealer and with the other players in real time.
Captain Cooks Mobile App
We didnât find a Captain Cooks casino mobile app while researching for this review. However, youâll be able to access the site on any device via a browser like Chrome, Firefox, or Safari. We found that youâll get the same experience from start to finish on all desktop, smartphone, and tablet devices.
If youâd prefer to have a mobile app, we suggest downloading a Captain Cooks casino browser shortcut to your home screen. This way, youâll have the illusion of a mobile app while keeping storage space for more photos and videos.
Responsible Gaming
Online gambling should be entertaining, not problematic, which is why youâll find a page dedicated to responsible gaming. Youâll find this on the logged out version of the Captain Cooks casino site. This page offers plenty of information related to available tools, such as deposit limits, self-exclusion, and self-assessment, along with links to relative gambling organisations. If you have any doubts or if you require clarification, you can contact the Captain Cooks casinoâs customer support team.
Customer Support at Captain Cooks
| Chat | Yes |
|---|---|
| support@crhelpdesk.com | |
| Phone | 1â888â228â3418 |
| Opening hours | 7 Days a week, 24/7 |
Youâve got FAQs and live chat as the available customer support channels at Captain Cooks casino online. Youâll find the FAQs linked in the footer of the logged out page. Browse through categories with labels like âBankingâ and âAccountâ for comprehensive replies to common questions.
If you still require assistance, you can click on the âHelpâ button within the logged in page to go to the live chat. Youâll be greeted by a bot that will try to resolve your issue. Itâs crucial to be specific and use question marks where required, as if the bot is rather basic. This means that if it doesnât recognise what youâre saying, it will end the chat and youâll have to start over. We think this could be a point of improvement for Captain Cooks casino.
Once youâre connected to an agent, youâll have your issue solved within minutes. The customer support agents at Captain Cooks casino are highly trained to give thorough and comprehensive answers that require little to no follow up questions or clarification.
Overall Score of Captain Cooks
| Bonus | 8 |
|---|---|
| Customer support | 9 |
| Payment methods | 8 |
| Licensing safety | 9 |
| Design & usability | 8 |
| Overall | 8 |
As far as Casino Reward casinos go, we quite like Captain Cooks. This Microgaming casino holds the licence of UK Gambling Commission and abides by all standard security protocols, which already puts the gambling site in our good books.
Youâve then got a portfolio of over 850 real money slots and games, which is low when compared to online casinos with 4,000 games, but is also quite impressive considering that the games are exclusively by Microgaming studios.
The customer support journey, while efficient, could use some work. The FAQs are only available on the logged out version, which can prove inconvenient when youâre in the middle of a game. Whatâs more, the bot is basic and doesnât respond to prompts that donât fit its preset information, meaning you may need to start over, as youâll get kicked out of the chat.
When it comes to payment methods, thereâs plenty to choose from. Youâll have a selection of credit cards, prepaid vouchers, cryptocurrency, and bank transfer providers. The withdrawal process is also relatively quick too, which is always a plus.
Donât just take our word for it - sign up to the Captain Cooks online casino and see for yourself!
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