Know Your Customer (KYC): How To Verify Your Gambling Account & Why?

Know Your Customer (KYC) is a fundamental concept that plays an important role in the operation and regulation of online casinos in Canada. Our guide aims to demystify KYC, outlining its significance in the online gambling sector. Our experts will explore how it impacts both the operation of online casinos and the experience of players in Canada. Understanding KYC is essential not only for compliance with legal standards but also for ensuring a safe and responsible online gambling environment.

Written by Thomas Brown
Verified by BettingGuide team
Last updated 2024-02-21
kyc casino canada

Understanding KYC

KYC is a process used by businesses, including the top online casinos we've listed, to verify the identity of their clients. It's an important step in ensuring that the financial transactions happening within these platforms are legitimate and lawful.

In Canada, KYC is not just a best practice; it’s a legal requirement, particularly under the anti-money laundering (AML) laws. This procedure is vital in reducing fraudulent actions and making online gambling in Canada safer for everyone involved.

KYC Process - 3 Steps

Step Meaning
1. Customer Identification Program (CIP) Verify customers identity with documents
2. Customer Due Diligence (CDD) Evaluate customer risk by deeper profile evaluations
3. Ongoing Monitoring Regular checks of customer information to detect risk profiles

Canadian Regulations for KYC in Online Gaming

In Canada, online gambling regulation falls under the jurisdiction of both federal and provincial authorities.

Laws such as the Proceeds of Crime (Money Laundering) and Terrorist Financing Act shape KYC practices. These regulations mandate that online casinos must verify the identity of their users to prevent money laundering and terrorist financing activities.

Compliance with these laws ensures a secure gambling environment for players while upholding the integrity of the Canadian financial system.

Casinos must check the identity of clients in specific situations, like when there are big cash or virtual currency transactions, suspicious activities, disbursements, credit extensions, or significant fund transfers. This helps ensure they follow regulations.

KYC in Canadian Online Casinos

When you sign up at an online casino, you'll be asked to provide certain personal information. This typically includes your name, address, date of birth, and sometimes more info like your phone number and occupation. It is very important to give correct details as they can not be changed after creating an account.

kyc in casinos
  • If you register with the wrong details, the issue will arise when uploading documents. If the account details don't match your ID or utility bill, online casinos can not accept your KYC process.

However, if you fill out your form incorrectly, don't worry. Online casinos can change your details afterwards but this requires some specific safety checks such as phone verification or similar.

When to Expect Document Requests

Online casinos typically request documents to verify the identity of players in various situations, including significant cash or virtual currency transactions, suspicious activities, disbursements from the casino, and when extending credit amounts exceeding $3,000.

At casinos like BetMGM, you might need to show your ID before taking out your winnings for the first time. They do this to confirm players' age and prevent underage players from participating.

According to FINTRAC guidance, casinos must verify players when some of the following appear:

  • Big cash transactions

  • Significant virtual currency exchanges

  • Transactions that seem unusual

  • Payouts from the casino

  • Offering credit amounts of $3,000 or more

  • Receiving funds totaling $3,000 or more

  • Large foreign currency exchanges

  • Starting electronic fund transfers (EFTs) of $1,000 or more

  • Receiving international EFTs of $1,000 or more

  • Accounts - both those who have accounts and those authorized to give instructions

  • Online casinos typically do not provide specific reasons when requesting documents, and it's not required. In general, there's no need to worry because Know Your Customer (KYC) verification is a standard procedure that every active player must complete at any online casino.

Why is the KYC Process Necessary?

According to many laws and regulations, online casinos must conduct this verification process, especially when players reach a certain transaction volume or activity level threshold. It safeguards against identity theft, fraud, and financial crimes like money laundering.

These laws apply worldwide, so whether you're playing in online casinos registered in Ontario or under the Malta Gaming Authority, the KYC process is mandatory.

For many casinos, KYC isn't just a one-time tick-box exercise. It often involves confirming your payment methods ensuring that the transactions made are legitimate and traceable back to you.

This might sound cumbersome, but there's good news. Once your account is verified, and as long as your personal details remain unchanged, you generally won't need to go through the verification process again. This means smoother, uninterrupted play, and the peace of mind that comes from knowing you're playing within a secure and legally compliant framework.

Documents Included in Gambling KYC

In the KYC process at an online casino, you're asked to provide certain documents. These include a government-issued photo ID and proof of your address. You'll also need to upload proof of the payment method and a document that verifies your income source. Find all the documents and examples below.

Document Document type Why is it needed?
Government-issued ID Passport, Driver's license, Official ID Identity and Age Verification
Proof of Address Utility Bill, Rental Agreement, Other Address-Visible Bill Location Verification
Proof of Payment Credit Card Image, Online Banking Screenshot Payment Method Verification
Source of income Payslip Documentation, Other Income Evidence Fund Origin Verification

Easy Steps for Uploading Documents to Your Online Casino Account

When submitting documents to an online casino as part of the KYC process, it's important to remember that each casino may have its own specific method. However, if you're using a reputable and safe online casino, they typically provide a secure tool or platform for uploading your documents. The best ranked mobile casinos in Canada let you upload documents using their mobile app, but if you prefer, you can also use the desktop version.

Here's a general guide:

  • 1

    Log In

    Access your account on the casino's website.

  • 2

    Navigate to KYC Section

    Look for a section often labeled as 'Account Verification', 'KYC', or similar.

  • 3

    Upload Documents

    Use the provided tool to safely upload your government-issued photo ID, proof of address, payment method details, and income source document.

  • 4

    Follow Instructions

    Each casino will guide you through the process, including how to ensure your documents meet their requirements.

  • 5

    Submit and Wait for Verification

    Once uploaded, submit your documents for review. The verification process time can vary.

  • Always ensure that you're using a secure internet connection while uploading sensitive documents, and check the casino's privacy policy to understand how your data will be protected.

Expert Advice from Thomas: How To Speed Up the Process

There aren't many ways to make the KYC process faster, as it usually depends on the casino you're playing at. But there's something you can do before you send in your documents.

Make sure the documents you send are clear, and you can see all four corners of each document. This makes it easier for the KYC team to process them quickly. If the processing time is taking over 72 hours, you can contact customer service and ask if they can speed it up - and they usually can.

Your Role in KYC as a Player

As a player, your cooperation in the KYC process is essential. Be prepared to provide accurate information and necessary documents promptly. Keeping your documents up-to-date and readily available can significantly streamline the KYC process. Also, if you upload your documents before they are requested, online casinos can pay out your winnings faster than usual.

Despite its importance, the KYC process can sometimes be frustrating. Concerns about privacy and delays in verification are common.

  • As a solution, choose casinos that respect privacy and have a clear policy on data handling. In case of delays, a proactive approach, such as contacting customer support, often helps resolve issues swiftly.

Gambling KYC - FAQs

Thomas is responsible for all content on BettingGuide Canada. With his extensive knowledge of the gambling industry and college degree in law, he knows what you should look out for when choosing the best casino or sportsbook.