JackpotCity Canada Review | Bonuses, Games, and More

JackpotCity joined the online gaming industry in 1998 under the reputable brand Cadtree Limited. This gaming platform is licensed by the Malta Gaming Authority (MGA) and iGaming Ontario, a recognized licensing organization renowned for its high standards and regulations. Canadian casino fans will also appreciate JackpotCity as it offers a diverse collection of games, including slots, table games, and live dealer titles.

19+. Gambling can be addictive, please play responsibly. Eligible iGames conducted and managed by iGO are only available to those physically present in the Province of Ontario.
Reviewed by Ijeoma Esther
Last updated: 2024-04-25
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Up To $1600 Welcome Bonus

Turnover 35x
Max. Amount $1600
Min. Deposit $10
Expiration 7 Days
19+. Gambling can be addictive, please play responsibly. Eligible iGames conducted and managed by iGO are only available to those physically present in the Province of Ontario.
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JackpotCity Review

jackpot city desktop view

Since its launch by Cadtree Limited in 1998, JackpotCity has steadily gained popularity amongst many players in the Canadian iGaming industry. This online casino offers a unique selection of games, ranging from slots to live dealer options. You’ll also find a wide range of payment methods, such as Visa, Interac, and Apple Pay, to suit diverse players’ preferences.

However, there’s more to consider besides JackpotCity’s game collection and banking options. This review covers all aspects of JackpotCity, including safety, promotions, and customer support.

Minimum Deposit $10
Owner Cadtree Limited
Founded 1998
Verified By eCOGRA
Available in Ontario Yes
Payout Speed 1-7 days
Number of Games 700+
Game Providers Pragmatic Play, Games Global, On Air
Wagering Conditions 35x
Mobile App Yes

Pros & Cons of JackpotCity


👍 Four-part 100% deposit match bonus

👍 Over 700 online casino games

👍 Offers a mobile app for Android and iOS devices


👎 No phone support

👎 No sportsbook

JackpotCity’s Safety

Products Online Casino
License Kahnawake Gaming Commission (00812), iGaming Ontario (OPIG1236392)
Founded 1998

JackpotCity holds a valid license issued in 2022 by iGaming Ontario, with the number OPIG1236392 and Kahnawake Gaming Commission, with the number 00812. This license from a reputable gaming authority assures players of JackpotCity’s legitimacy and security. Additionally, JackpotCity utilizes Secure Sockets Layer (SSL) encryption to ensure that players’ personal and financial information is secure.

Cadtree Limited, JackpotCity’s operator, is registered at La Corvee House, La Corvee Alderney, GY9 3TQ. Canadian gamers can play without fear, knowing that a renowned company owns this gaming platform.

Although information about JackpotCity’s game testing agency isn’t available on the website, the gaming platform partners with reputable software providers, such as Games Global and Pragmatic Play, to feature games with fair and randomized results.

JackpotCity Welcome Bonus Offer

JackpotCity offers a generous welcome bonus package to get new players started. Unlike most online casinos, newly registered gamers get a four-part deposit bonus. After signing up at JackpotCity, Canadian players get a 100% deposit match bonus up to $400. However, unlike most promotions, this bonus can be claimed on the first four deposits. In total, JackpotCity offers a 100% deposit match bonus up to $1,600.

jackpotcity casino welcome offer

This welcome package comes with a minimum qualifying deposit of $10, meaning you must deposit $10 or more to claim the bonus. New players have 7 days after signing up to claim this welcome package, or it’ll be forfeited.

Note that JackpotCity’s bonus comes with a 35x wagering requirement. For example, if a player deposits $100 and receives a $100 bonus, the player must wager the bonus 35 times – $3500, to meet the playthrough condition. After that, you can withdraw the bonus and all associated winnings.

The bonus maximum withdrawal limit is 6 times the first deposit amount. For example, if the first deposit was $50, the maximum bonus withdrawal limit will be $300. Upon reaching the cash out limit, any additional bonus balance is forfeited. If the bonus remains unused for 2 months after claiming, it'll expire.


Besides the welcome package, JackpotCity offers various promotions for Canadian players. One of them is the Daily 10 Free Spins. These free spins can be used on the Bonus Wheel, where Canadian players can win up to $1,000,000.

Additionally, JackpotCity offers a 6-tier loyalty programme for active gamers. After creating a JackpotCity account, players can earn Loyalty Points by playing various games on the platform. When you accumulate enough points, you can level up and enjoy access to exclusive rewards. On the other hand, players may redeem their loyalty points for bonus credits, which they can use on games.


JackpotCity offers various banking options for deposits and withdrawals to ensure quick and secure transactions. Some payment options on the site are Visa, MasterCard, eCheck, and Interac.

jackpotcity payment methods


Canadian players can easily deposit into their gaming accounts using their preferred payment method. The table below shows the available banking options and their limits:

Payment method Min limit Max limit Exchange fee Proccessing time
Interac e-Transfer
Interac e-Transfer
$10 - 0% Instant
$10 - 0% Instant
$10 - - Instant
$10 - - 1-3 Days
$10 - 0% Instant
$10 - 0% Instant
$10 - 0% Instant
Apple Pay
Apple Pay
$10 - 0% Instant

The fees charged depend on the amount deposited and the payment method used. To make a deposit, follow these simple steps:

  • Click the Bank button in the top right corner
  • Select “Deposit”
  • Choose your preferred payment method
  • Enter the amount you wish to deposit and click “Continue”
  • Tap “Confirm” to confirm your transaction
  • Depending on the payment method used, you may be redirected to your payment method’s website
  • Fill out the deposit form and confirm the transaction

For most payment methods, deposits are confirmed instantly. However, Canadian players using slower options like eCheck to deposit may experience significant delays.

In our review, we deposited using Interac, a popular choice for many Canadian players. Immediately after we confirmed the transaction, our JackpotCity gaming account was credited.

It’s important to note that players must verify their accounts before they can deposit or withdraw from their gaming accounts.


Withdrawing at JackpotCity is a straightforward process. The table below shows the available withdrawal methods:

Payment method Min limit Max limit Exchange fee Proccessing time
Interac e-Transfer
Interac e-Transfer
$50 - - 24-48 hours
$50 - 0% 3-7 Days
$50 - 0% 3-7 Days
Not Available Not Available Not Available Not Available
$50 - 0% 24-48 Hours
Not Available Not Available Not Available Not Available
$50 - 0% 24-48 Hours
Apple Pay
Apple Pay
$50 - 0% 24-48 hours

Canadian players can easily withdraw from their gaming accounts. Here are the steps to follow:

  • Visit the Bank tab
  • Choose “Withdraw”
  • Select your preferred banking method 
  • Enter the amount you wish to withdraw (minimum is $50)
  • Fill out the withdrawal form and ensure that the information entered is accurate
  • Accept JackpotCity’s terms and conditions and confirm the withdrawal

Although deposits are usually instantaneous, withdrawals may take from 24 hours to 7 days, depending on the payment method. It’s important to note that the casino has a minimum withdrawal limit of $50. As with deposits, the fees charged during withdrawals depend on the amount withdrawn and the payment method used.

Casino Games

JackpotCity features a small game library with 700+ games, including online slots, table games, live casino games, and jackpots. Canadian players can easily navigate the game lobby, as all games are categorized. Furthermore, the search feature lets players quickly find their favourite casino titles. Top casino software developers like Games Global and Pragmatic Play power JackpotCity’s game lobby.

  • Slots

    jackpotcity slots

    At JackpotCity, slots make up over half of the game lobby. Canadian players can find 400+ slots with unique themes, mechanics, and features. JackpotCity’s slot games offer a demo mode, where players can try them without wagering real money.

    Some popular slots on the platform are Big Bass Bonanza, 9 Masks of Fire, 9 Pots of Gold, and Gates of Asgard.

    In our review, we played Big Bass Bonanza, a popular slot by Pragmatic Play. Although this fishing-themed slot has a classic 5x3 reel set, its innovative free spins feature greatly improves the gameplay.

  • Table Games

    table games at jackpotcity

    JackpotCity offers a diverse selection of table games, including Roulette, Blackjack, and Baccarat. There are over 60 table games powered by top providers, like On Air and Pragmatic Play. Although JackpotCity’s table game selection is a little limited, it contains premium titles.

    Some popular table games on the platform are Classic Blackjack, Multifire Auto Roulette, and Vegas Strip Blackjack.

  • Jackpot Games

    Unlike most casinos, JackpotCity offers a wide variety of Progressive and Must-Win Jackpots. While a Progressive Jackpot increases whenever the game is played but not won, a Must-Win Jackpot has a limit on how large it can get. The closer the Must-Win Jackpot gets to its limit, the higher the winning chances.

    There are over 50 titles in this category, each with unique mechanics and generous potential winnings. Games Global, a popular software provider, powers most Jackpots on this gaming platform.

    Some popular Jackpots at JackpotCity are Thunderstruck Maple Moolah, Blazing Mammoth Epic Strike, and Shamrock Holmes Megaways.

  • Live Casino Games

    For Canadians seeking an immersive gaming experience, JackpotCity features an extensive selection of live dealer games, such as Blackjack, Roulette, Sic Bo, and Game Shows. With over 60 live dealer titles, JackpotCity’s live casino collection is relatively high compared to most online casinos in Canada. Powered by top gaming studios like Pragmatic Play and On Air, players are offered immersive casino experiences.

    jackpot city live casino

    Some popular live dealer games at the site are Live Blazing Dragon Tiger, Turbo Auto Roulette, Sweet Bonanza Candyland, and Live Casino Hold’em.

    During our review, we played Sweet Bonanza Candyland. This unique live casino game features a large wheel consisting of 54 pockets. Although the gameplay was quite simplistic, the Sweet Spins and Candy Drop add-ons significantly improved our gaming experience.

Sports Betting

Like most gaming platforms, JackpotCity focuses solely on casino games. Although this site doesn’t offer sports betting options, it makes up for this with its diverse game selections.

Mobile App

jackpotcity casino app

JackpotCity offers a mobile casino app for Android and iOS devices, making it a top choice for players who prefer gaming on their devices. Gamers can download the app from the Google Play Store or the Apple Store. If your device is compatible, follow these steps to install the app:

  • Visit the Google Play Store or Apple Store, depending on your device
  • Search for JackpotCity
  • Click Install for Android or Get if you use an iPhone
  • Wait for the app to complete its downloading and installation process
  • Launch the app and start gaming

However, like the website, JackpotCity app doesn’t offer sports betting. So, if you’re a sports fan seeking an alternative, check out our guide to the best sports betting apps.

Responsible Gaming

JackpotCity promotes responsible gaming by offering various tools, such as Deposit Limits, Loss Limits, Self Tests, and Self-exclusion. Deposit Limits regulate the amount of money deposited into the gaming account within a specified period. On the other hand, Loss Limits control the amount of money lost within a specified period. JackpotCity encourages players to take the Self Test, a simple test that enlightens players on their gaming habits.

Canadian players can also opt for Self-exclusion, where their gaming account gets suspended for some time – 24 hours, 3 months, or permanently. For severe cases of gambling addiction, JackpotCity recommends responsible gaming organizations, such as ConnexOntario and Gamblers Anonymous, for professional help.

Customer Support

Chat Yes
Email Contact form
Phone -
Opening hours 7 Days a week, 24/7

JackpotCity offers 24/7 customer support to assist players whenever they encounter issues at the casino. The customer support team can be contacted via live chat and email. Although JackpotCity’s live chat feature is automated, an agent is always on standby when required. The live chat feature is perfect for short queries, while we recommend emailing the support team for complex issues.

Additionally, JackpotCity offers a FAQ page for players seeking answers to common questions. Overall, we rate the JackpotCity customer support team 4 stars out of 5. Maintaining 24/7 availability via email and live chat isn't a small feat.

Overall Score

Bonus 9
Customer support 10
Payment methods 9
Licensing safety 10
Design & usability 8
Overall 9
Reviewed by Ijeoma Esther

JackpotCity is a top gaming site offering a premium online casino experience. Its license from the Malta Gaming Authority (MGA) and iGaming Ontario, establishes it as a trustworthy and legitimate site. This gaming platform utilizes Secure Sockets Layer (SSL) encryption to protect players' personal and financial data. Furthermore, JackpotCity boasts an eCOGRA Seal, ensuring all game results are random and fair.

Canadian players will appreciate the diverse game selection, including slots, table games, jackpots, and live casino titles. Although this gaming platform doesn’t offer sports betting, the unique games available ensure that players are always entertained.

Finding information on JackpotCity is seamless, thanks to its user-friendly interface and well-organized layout. To top it all, JackpotCity offers a mobile app for Canadian players who prefer gaming on their Android and iOS devices. 

Although this gaming platform doesn't have a sportsbook or phone support, its impressive offerings balance things out. Therefore, we recommend JackpotCity as a top gaming destination for Canadian casino fans.

Ijeoma Esther

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