Pinnacle

Pinnacle Review Canada

Pinnacle Canada is an old hand in the online sportsbook industry and with the introduction of a casino product in 2022, it's easy to see why it’s a favorite wagering platform in Canada. Casino lovers enjoy access to over 500 games from top-rated software developers, such as Pragmatic Play, Hacksaw Gaming, Games Global, and Relax Gaming. These games come in various categories, including live dealer titles, cards and tables, and slots.

Pinnacle Canada is a legitimate and reputable Ontario betting site with a license from the Alcohol and Gaming Commission of Ontario (AGCO). Games on the site are audited by eCOGRA, an independent gaming testing agency, to ensure fair play. Furthermore, Pinnacle Canada is a member of the International Betting Integrity Association (IBIA). While there are lots of benefits to signing up and playing at Pinnacle Canada, are there negative features to worry about? This detailed review holds all the answers.

Pros and Cons

Pinnacle Canada is committed to players’ safety and has shown this commitment by incorporating a two factor authentication (2FA) security measure to ensure players’ accounts are safe from third-party access. We tried to activate this feature and were asked to link the 2FA to the email we signed up with. Once we try to login, the wagering platform will send a code. While activating the 2FA isn’t compulsory, we recommend it as it’s a top-notch security measure.

In addition to two-factor authentication, Pinnacle Canada employs Secure Socket Layer (SSL) to ensure third-parties don’t get access to players’ data. Furthermore, Pinnacle Canada is licensed and regulated by the Alcohol and Gaming Commission of Ontario, so Canadian players shouldn't worry about its legitimacy.

Welcome Bonus Offer

The only place we faulted Pinnacle Canada's offerings is the lack of bonuses and promotions. We were surprised when we visited the website and didn’t see any welcome bonus. However, we decided to sign up with the hope that there’s a hidden offer only accessible by players who’ve registered. Alas, we couldn’t find any even after completing the registration process. We also noticed the significant absence of a Promotions page on the site.

More detailed information below.

Banking

Pinnacle Canada offers multiple Canadian payment methods to ensure fast and secure deposits and withdrawals. New players can fund their accounts and cash out wins through transaction channels, like MuchBetter, InstaDebit, Interac e-Transfer, Mastercard, and Visa. Here’s a breakdown of the deposit and withdrawal process at Pinnacle Casino Canada.

We deposited through InstaDebit and it was a seamless affair. Although the minimum deposit amount was C$10, we had to start with C$250 as Pinnacle doesn’t offer a match deposit welcome bonus like most top casinos in Canada. The transaction process was fast and we saw our funds in our account instantly.

After playing at Pinnacle Canada for one week, we decided to cash out wins via Bank Wire just to confirm if it indeed takes up to 10 business days. We got our money on the eighth day. Therefore, this withdrawal option is perfect for players who aren’t in a hurry to use their cash.

Casino Games

Although we counted just 500+ games on the Pinnacle Canada game library, these games cut across diverse selections, such as cards and table, slots, and live dealer titles. Games at Pinnacle Casino are arranged according to Popular, Hacksaw Gaming, Cards and Tables, New, and Slots. We found it interesting that Hacksaw Gaming has a dedicated game lobby on the site, a feature uncommon at similar wagering platforms.

Besides Hacksaw Gaming, other leading providers like Pragmatic Play, Games Global, and Relax Gaming also power games in the Pinnacle Casino game library. Here’s a breakdown of top game selections at the site:

Sports Betting

The one thing that Pinnacle excels in completely is the sportsbook product. We’ve been betting across a wide range of sports markets at Pinnacle way before the online casino product was integrated in 2022. There’s also an eSports hub on the site. Furthermore, Pinnacle Canada features a Live Center lobby where Canadian sports fans can watch games and matches in real time.

We found all the top sports on the site, including Soccer, Tennis, Basketball, Baseball, Volleyball, Football, Cricket, and Hockey. There are also less common niches like Politics, Snooker, and Rugby. The Pinnacle sportsbook interface is user-friendly and easy to navigate. Available sports categories are arranged on the left side of the page for easy accessibility. We also found popular markets on the screen with current matches. The best part is, Pinnacle features live betting to help Canadians wager on ongoing games.

Compared to most sports betting sites in Canada, Pinnacle offers competitive odds. However, note that odds are displayed in American Odds format on the site. We tried to change it but the only available option was Decimal Odds. There’s also a betting resource on the site for new bettors.

Mobile App

There’s no dedicated mobile app for the Pinnacle Canada casino or sportsbook products. Unlike top casinos in Canada with native apps integrating both sections, the Pinnacle mobile app is strictly for live scores which provides odds, schedules, alerts, and live scores for major soccer leagues.

However, we’ve reviewed other wagering platforms with mobile apps. Check this guide for the best sports betting sites in Canada with dedicated mobile apps for on-the-go gaming.

Responsible Gaming

Pinnacle Canada is dedicated to ensuring Canadian players enjoy a safe and secure gambling environment. Hence, the wagering platform has integrated numerous responsible gambling tools in the My Account section to ensure players monitor their gameplay. Some of the tools/measures we found on the site include Deposit Limit, Loss Limit, Session Limit, Time Out, and Self-exclusion.

Deposit Limit helps players control the amount they fund their account with for gameplay while Loss Limit restricts the amount a Canadian gamer will lose during gaming. As for Session Limit, the player will have fewer hours to enjoy a wagering session to avoid gambling addiction. Time Out offers Canadian punters a chance to stay off the gambling site for a little while and monitor their activities while Self-exclusion means account closure for a longer period or even permanently.

There’s also a link to ConnexOntario for players with problem gambling.

Customer Support

This is another area where Pinnacle Canada falls short. Unlike most gambling sites in Canada, Pinnacle doesn't offer multiple channels for players to reach the site. There's no live chat or phone support. So, players who require assistance or clarification regarding issues like Betting, Payment, and Account can only send an email via [email protected].

Fortunately, the professionally trained and knowledgeable Pinnacle customer support agents are readily available 24/7 to answer players’ questions. There's also a contact form at the Contact Us page to help players state their issues in a more detailed way.

We found a Help page containing frequently asked questions and answers on important areas like verification, payments, my account, rollover requirement, and betting.

After visiting this page, we didn't have to reach the customer support again as we got answers to all our questions.