Platinum Play Canada
Launched in 2000, Platinum Play Online Casino is a secure online casino licensed by the Alderney Gambling Control Commission. It offers a catalogue of over 700 real money slots and games by Microgaming studios. The online casino offers a range of reputable payment methods, 24/7 customer support, and daily bonuses for you to enjoy.
Platinum Play Canada Review
If you’re after an online casino that knows its stuff, Platinum Play Online Casino is the way to go. With over two decades of experience, the online casino has built an impressive portfolio of over 700 games by top rated software providers. You’ll deposit and withdraw using trusted payment methods like Visa, Bitcoin, and Interac while benefiting from a comprehensive help centre and 24/7 customer support. All while claiming daily bonuses and making your way up the VIP ladder.
Ready to find out more? Then let’s jump into our full Platinum Play Online Casino review.
Quick Facts
| Minimum Deposit | C$5 |
|---|---|
| Owner | Baytree (Alderney) Limited |
| Verified by | eCOGRA, GambleAware |
| Available in Ontario | No |
| Payout Speed | 24 hours on business days only. No payout processing over the weekend |
| Banking Fees | No fees |
| Payout Percentage | 96.10% |
| Number of Games | 700+ |
| Game Providers | Microgaming, Evolution Gaming, Pragmatic Play |
| Wagering Conditions | 70x |
Pros and Cons
Pros
👍 Demo versions of the slot machines available on site
👍 Spin the Bonus Wheel every four hours for rewards
👍 Several reputable payment methods to choose from
Cons
👎 The live chat is not readily available
👎 High wagering requirements of 70x
👎 The filtering system is rather basic
Safety at Platinum Play Online Casino
| Products | Slots, Table Games, Live Casino, Arcade, Bingo, Jackpots |
|---|---|
| License | Alderney Gambling Control Commission, eGaming license number 155 C1 |
| Founded | 2004 |
Platinum Play Online Casino belongs to Baytree (Alderney) Limited, which is a reputable enterprise that manages several online casino sites around the world. The gambling site functions under the supervision of the Alderney Gambling Control Commission, a trusted regulatory body within the online gambling industry.
An indicator that Platinum Play Online Casino is a legit online gambling site is that it has been around since 2000. Having over two decades of experience and still running strong tells us that players enjoy their time on site.
You’ll find that Platinum Play Online Casino abides by all standard security protocol, including SSL encryption technology, strong password protection, and the KYC (Know Your Customer) verification protocol. The latter involves players submitting copies of documents such as a passport, a recent utility bill, and a recent bank statement to prove their identity, address, and source of wealth.
Finally, we found that Platinum Play Online Casino is certified by eCOGRA, which is an auditing body that guarantees the fairness and randomness of game results.
Your journey at Platinum Play Online Casino begins with a three-part welcome package. Here’s what you’ll get with each of your first three deposits of C$5 or more:
- First Deposit Bonus: 100% match bonus up to C$400 + 10 free chances to win C$1,000,000 daily
- Second Deposit Bonus: 100% up to C$200
- Third Deposit Bonus: 100% up to C$200
Your first deposit gives you 10 free spins on 10 consecutive days, starting from the day you make your first deposit. These will be available on preselected games.
The Platinum Play Online Casino welcome bonus comes with wagering requirements of 35x for both the match bonus and free spins winnings, which is standard for online casinos in Canada. Any bonus you claim after the first three comes with a wagering requirement of 70x, which we feel is rather steep.
Remember to claim your welcome package within 7 days of registration, as it will disappear otherwise. Once you’ve made your first deposit, your welcome bonus will be available for 24 hours, meaning you’ll need to play through it within that time if you want to claim the next three bonuses.
Platinum Play Online Casino Promotions
You’ll be eligible to claim the daily bonuses at Platinum Play Online Casino once you’re done with your welcome bonus. These could include reload bonuses, free spins, or combination offers. Click on the promotions tab in the top right corner of the screen so see what’s up for grabs next. If you want more, make sure to subscribe to communications to receive tailor-made offers right in your inbox.
Next, you’ve got the Bonus Wheel, which you’ll find in the top header of the Platinum Play Online Casino page. You’ll get one spin every four hours to receive one of the following prizes: fast forward (you’ll get the next spin in two hours instead of four), no prize, bonus credits, loyalty points, or free spins.
If you’re the competitive type, you’re in luck as Platinum Play Online Casino hosts regular tournaments. All you need to do to participate is join the tournament that interests you and play the qualifying games to make your way up the leaderboard. The top players at the end of the promotional period will grab a share of the prize pool, which could even include wager-free cash.
If you play regularly, you’ll make your way up the Platinum Play Online Casino’s Loyalty Programme. You’ll progress through the first five levels by collecting Loyalty Points, which you’ll receive with every certain amount of real money you stake. You’ll get to the sixth and final level via a personal invitation from the Platinum Play Online Casino’s VIP team.
Banking at Platinum Play Online Casino
Banking at Platinum Play Online Casino is relatively easy and straightforward. First off, you’ve got plenty of reputable payment methods like Interac, paysafecard, and Mastercard. We’ve got an entire guide to the best payment methods if you’d like more information about a certain payment method.
Our Platinum Play Online Casino review found that the minimum deposit is C$5, which is great for beginner players or those who just want to poke around the online casino without making much of a financial commitment.
Deposit Methods
Here’s how to make your first deposit at Platinum Play Online Casino in a few simple steps:
- Click on the ‘Bank’ icon in the top right corner of the page.
- Select your preferred payment provider.
- Type in the amount you wish to deposit or choose from the preset amounts.
- Hit deposit and follow the instructions to complete your transaction.
- You’ll receive your funds in your casino account instantly.
There’s a healthy selection of payment providers at Platinum Play Online Casino, but our favourite is paysafecard. This provider offers additional security through the use of a 16-digit pin number. You can even top up your card using cash in a retail shop, which means you won’t need to disclose your credit card details at any point.
| Payment method | Min limit | Max limit | Exchange fee | Proccessing time |
|---|---|---|---|---|
Mastercard | C$5.00 | C$20,000 | 0% | Instant |
VISA | C$5.00 | C$20,000 | 0% | Instant |
Google Pay | C$5.00 | C$20,000 | 0% | 0% |
Paysafecard | C$5.00 | C$20,000 | 0% | Instant |
MuchBetter | C$5.00 | C$20,000 | 0% | Instant |
Neosurf | C$5.00 | C$20,000 | 0% | Instant |
Interac e-Transfer by Loonio | C$5.00 | C$20,000 | 0% | Instant |
Interac e-Transfer | C$5.00 | C$20,000 | 0% | Instant |
Flexepin | C$5.00 | C$20,000 | 0% | Instant |
Bitcoin | C$5.00 | C$20,000 | 0% | Instant |
Litecoin | C$5.00 | C$20,000 | 0% | Instant |
Ethereum | C$5.00 | C$20,000 | 0% | Instant |
Tether (USDT) | C$5.00 | C$20,000 | 0% | Instant |
Withdrawal Methods
Here’s how to request your first payout at Platinum Play Online Casino:
- Click on the ‘Bank’ icon in the top right corner of the page.
- Select the ‘withdraw’ option.
- Select your preferred withdrawal method.*
- Type in the amount you wish to withdraw or choose from the preset amounts.
- Fill in the required information to complete your transaction.
- If you haven’t already, you’ll need to complete the KYC verification process (see the ‘Safety at Platinum Play Online Casino’ for more information).
- Wait for your deposits to reach your payment method.
This procedure is only true if you have completed any pending wagering requirements. If you haven’t, you may need to fulfill them before being able to withdraw. Attempting to cash out before playing through the 70x wagering requirements may result in you losing your bonus and any winnings you achieved from it.
Once you send off your request, the team at Platinum Play Online Casino will process and approve it within 24 hours. Keep in mind that this is only true during the week, as the payments team at Platinum Play Online Casino don’t work on Saturdays and Sundays. Your withdrawal will be marked as pending during this time, meaning you can choose to cancel it at any time. How long your funds take to reach you depends on your payment provider.
*You’ll need to use the same payment provider for both deposits and withdrawals (whenever possible) to comply with gambling regulations. The only exception is if you used a payment provider that only allows deposits (for example, prepaid vouchers like paysafecard).
| Payment method | Min limit | Max limit | Exchange fee | Proccessing time |
|---|---|---|---|---|
|
VISA | C$50 | N/A | C$0 | 3 - 7 business days |
Bank Transfer | NZ$50 | N/A | NZ$0 | 3 - 7 business days |
|
MuchBetter | C$50 | n/a | C$0 | 24 - 48 hours |
|
Interac e-Transfer | C$50 | n/a | C$0 | 24 - 48 hours |
|
Bitcoin | C$50 | n/a | C$0 | 24 - 48 hours |
|
Litecoin | C$50 | n/a | C$0 | 24 - 48 hours |
|
Ethereum | C$50 | n/a | C$0 | 24 - 48 hours |
|
Tether (USDT) | C$50 | n/a | C$0 | 24 - 48 hours |
Platinum Play Online Casino Casino Games
There are over 700 real money games for you to try out at Platinum Play Online Casino. Our review found that these are by Pragmatic Play and popular Microgaming studios. You’ve got a choice of video slots, blackjack, roulette, baccarat, live casino tables, bingo, jackpots, and arcade games.
The filtering system at Platinum Play Online Casino is rather basic as you’ll mostly only be able to filter via game category. You can click on the fire or snowflake icons beside the search bar to see which games are hot and cold. If you enjoy a game, we recommend adding it to your favourites for easier access the next time you log in.
You can demo the Platinum Play Online Casino slot machines, which is a massive plus as it means you don’t have to commit with real cash until you’re absolutely sure you enjoy the game.
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Slots
When it comes to themes at Platinum Play Online Casino, our review team found you’ve got plenty of choices. You’ll find all the best online slots, from classic fruit slots to intense adventure games with special effects and adrenaline-jerking sound effects. As for features, you’ve got wilds, multipliers, free spins, bonus rounds, mini games, and much more.
We chose Masters of Valhalla as our favourite slot machine at Platinum Play Online Casino. Win up to 20,000x your stake as you spin the 5x3 grid of this Vikings-themed game with wilds, Wild God Respins, the Berserk Booster, the Valhalla Bonus, Hot Spots, and much more.
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Live Casino
We found a comprehensive live casino lobby while researching for this Platinum Play Online Casino review. You’ll find plenty of blackjack, roulette, game shows, baccarat, poker, sick bo, and other card games to enjoy. These include popular titles like Live Sweet Bonanza Candyland, Live Blazing Dragon Tiger, Live Blackjack Azure, and Live Speed Roulette.
Since they are streamed live, you won’t be able to demo the live casino games at Platinum Play Online Casino. However, we recommend observing a few rounds before taking a seat at the table. This will give you a clear idea of how the game works without you having to put your hands in your pockets. You can clear up any doubts you may have by using the in-game chat feature to ask the other players or the croupier in real time.
Platinum Play Online Casino Mobile App
We didn’t find a dedicated casino mobile app while reviewing Platinum Play Online Casino. However, the team optimised the site to work across devices, meaning you can access the online casino via all desktops, tablets, and smartphones, regardless of the operating system, via a browser like Chrome, Firefox, and Safari.
If you like the convenience of a mobile app, you can download a browser shortcut onto your home screen. This will give you all the benefits of a mobile app while leaving you with extra storage space. Perfect!
Responsible Gaming
Platinum Play Online Casino takes responsible gaming very seriously, which is why you’ll find an entire section of the site dedicated to the topic. Click on the ‘Responsible Gaming’ tab in the page’s footer to access information related to the tools available to you (deposit limits, session reminders, self test, self exclusion, and more), along with links to relative organisations like Gambling Therapy and Gamblers Anonymous. If you need clarification or if you have any doubts, reach out to the customer support team.
Customer Support at Platinum Play Online Casino
| Chat | Yes |
|---|---|
| [email protected] | |
| Phone | NA |
| Opening hours | 7 Days a week, 24/7 |
Customer support is a priority at Platinum Play Online Casino, which is why you’ll find a comprehensive Help Centre for you to browse through. You’ve got detailed answers to questions in categories like ‘Technical Support’, ‘Deposit Queries’, and ‘Slots’. Some of the responses contain links to more informative pages to make your journey easier.
If you don’t find what you’re looking for, you can contact the Platinum Play Online Casino customer support team via live chat, which is available around the clock. Follow this step-by-step guide to find it:
- Go to the help centre and click on any question.
- Scroll down and answer ‘Yes’ when asked if you need more help.
- Click on the live chat link.
- Type in your details and your questions.
- We found the Platinum Play Online Casino live chat agents to be helpful and knowledgeable. We didn’t need to ask many follow up questions, which we rate as a big pro.
Overall Score of Platinum Play Online Casino
| Bonus | 9 |
|---|---|
| Customer support | 7 |
| Payment methods | 8 |
| Licensing safety | 9 |
| Design & usability | 8 |
| Overall | 8 |
We enjoyed reviewing Platinum Play Online Casino and are not surprised that it is still going strong after more than 20 years. The online casino is secure and licensed by the Alderney Gambling Control Commission to start off with.
You’ve then got a wide selection of over 700 real money slots and games, which means there is something for every kind of player. The games are powered by Microgaming studios, which makes the lobby more attractive.
Next we’ll talk about banking, as you’ll find plenty of reputable payment providers including credit cards, prepaid vouchers, cryptocurrency, and bank transfers. Such a wide choice tells us that Platinum Play Online Casino cares about the individual needs of its players - brownie points from us.
You’ve then got the customer support channels. Although we feel that Platinum Play Online Casino can make the live chat a bit easier to find, we were pleased with the level of service we received. What’s more, we feel that online casinos that take the time to build a help centre are extremely dedicated to what their players think and what issues they come across.
That’s not to mention the bonus programme Platinum Play Online Casino offers. You’ll start off with the welcome bonus before going onto daily offers, the Bonus Wheel, a loyalty programme, and personalised offers right in your inbox.
Don’t just take our word for it - sign up to Platinum Play Online Casino and see for yourself!
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