Grand Hotel is a legit online casino that has been around since 2001. This Microgaming casino is licensed by the Kahnawake Gambling Commission and comes with a portfolio of hundreds of real money slots and games. Kick off with a four-part welcome package before competing in regular sweepstakes, climbing the VIP ladder, and participating in monthly promotions.
Bonus | 7 |
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Casino offer | 7 |
Customer support | 7 |
Payment methods | 8 |
Licensing safety | 7 |
Design & usability | 7 |
Overall | 7 |
Grand Hotel casino is a safe and legit online casino powered by Microgaming. This 2001 gambling site boasts hundreds of engaging casino games to suit every type of player's needs. Deposit and withdraw using reputable payment methods, benefit from 24/7 customer support and climb the Casino Rewards VIP ladder. I think Grand Hotel has got a lot going for it and it’s clear to see why so many Canadian players sign up.
Speaking of, I found the four-part welcome package quite attractive. If you think so too, this is your sign to register at Grand Hotel casino now!
Products | Online Casino |
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License | Kahnawake Gaming Commission, UK Gambling Commission license |
Founded | 2000 |
Reviewing licensing and safety measures is a crucial part of our Grand Hotel casino review, which is why we’ll deal with it first. The online casino forms part of Fresh Horizons Limited, a reputable enterprise that functions under the supervision of the Kahnawake Gaming Commission.
We’ve broken down the main security features you’ll find at Grand Hotel casino online:
Grand Hotel casino kicks you off with a four-part welcome package worth up to $560. You’ll receive a match bonus, which is a percentage of your deposit added on as bonus funds, onto your casino account balance.
Here’s what you’ll get with each of your first four deposits of at least $10:
Deposit | Bonus | Wagering Requirements |
---|---|---|
First Deposit | 100% up to $100 | 200x |
Second Deposit | 50% up to $150 | 200x |
Third Deposit | 30% up to $150 | 30x |
Fourth Deposit | 20% up to $160 | 30x |
The wagering requirements of your first two bonuses at Grand Hotel casino are relatively high when compared to other online casinos in Canada.
Once you’ve played through your welcome bonus, you’ll be eligible to claim the regular Casino Rewards bonuses, the first of which is the monthly promotion. Play the participating games and be in with a chance to win Status points, free spins, bonus cash, or even wager-free cash.
Then there’s the VIP programme, which consists of six levels: Green, Bronze, Silver, Gold, Platinum, and Diamond. You’ll climb through these levels by collecting the Status Points that you’ll receive when playing the game. Each tier comes with additional perks such as exclusive bonuses, a personal account manager, and birthday gifts.
A significant perk of the VIP programme is the VIP Lucky Jackpot. There are five in all, the first of which you’ll unlock when you reach Bronze status. To win, all you need to do is play the games. A winner is randomly chosen every 8 hours. The more jackpots you unlock, the higher your chances of taking home a prize.
Another ongoing promotion at Grand Hotel casino online is the Time of your Life sweepstakes. Pick a prize that falls within your VIP level and earn tickets by playing the qualifying games. The online casino picks a random winner for each prize at the end of the promotional period.
Grand Hotel casino provides you with several reputable deposit methods to choose from. These include credit cards like Mastercard, biometric providers like Google Play, Canadian-exclusive methods such as INSTADEBIT and Interac, and prepaid vouchers like paysafecard.
You generally won’t need to pay any fees when performing transactions at Grand Hotel casino. However, your payment provider may come with payment terms, so make sure to read through the terms and conditions.
The minimum deposit is $10, which is low when compared to other online casinos in Canada. The low deposit makes Grand Hotel ideal for beginner players or those who want to test the waters without making any major financial commitments.
Here’s a full list of the deposit methods you’ll find at Grand Hotel casino:
Deposit Method | Minimum Deposit | Maximum Deposit | Advantages | Disadvantages |
---|---|---|---|---|
Visa | $10 | $21,474,836.47 | Reputability of provider | Gambling transactions are not accepted by all banks |
Mastercard | $10 | $21,474,836.47 | Reputability of provider | Gambling transactions are not accepted by all banks |
JBC | $10 | $21,474,836.47 | Reputability of provider | Gambling transactions are not accepted by all banks |
Interac | $10 | $21,474,836.47 | Exclusive to Canadian users | Can only be used by Canadian nationals |
Interact Instant - All Canadian Banks | $10 | $21,474,836.47 | Exclusive to Canadian users | Can only be used by Canadian nationals |
Interac e-Transfer by Email | $10 | $21,474,836.47 | Exclusive to Canadian users | Can only be used by Canadian nationals |
Electronic Check | $10 | $21,474,836.47 | Easy to use | Delayed payments |
Electronic Check | $10 | $21,474,836.47 | Easy to use | Delayed payments |
Paysafecard | $10 | $21,474,836.47 | No credit card needed | Usually unavailable for withdrawals |
Instant Bank Transfer | $10 | $21,474,836.47 | Direct connection to your bank account | Gambling transactions are not accepted by all banks |
MuchBetter | $10 | $21,474,836.47 | Online app payments | Only available on mobile devices |
Google Pay | $10 | $21,474,836.47 | Biometric security | Deposits may take up to 2 hours to appear in your casino account |
INSTADEBIT | $10 | $21,474,836.47 | Exclusively available to Canadian users | Payments can take up to three working days |
Neosurf | $10 | $21,474,836.47 | No credit card needed | High fees when topping up vouchers |
iDebit | $10 | $21,474,836.47 | Multi-layered security system | No combined deposits allowed |
Flexepin | $10 | $21,474,836.47 | Low fees compared to other payments providers | One-time use system |
Payz | $10 | $21,474,836.47 | Payz card available | Complex deposit fees |
Here’s how to request your first withdrawal at Grand Hotel casino online in a matter of seconds:
Click on the ‘Bank’ button at the bottom of the page.
Select ‘Withdrawal’ and choose your preferred payment method (this should be the same as your deposit method, when possible).
Type in the amount you wish to withdraw (minimum $50).
Fill in any required information that Grand Hotel casino prompts. This will be saved for your next withdrawal.
The Grand Hotel Casino team will process and approve your request within 48 hours.
Wait for your funds to reach your account. Depending on your payment method, this could take between a few minutes and 10 working days.
Remember that the time needed for the Grand Hotel casino team to process your withdrawal request depends on whether you’ve completed the KYC (Know Your Customer) process. This security protocol requires you to submit a copy of documents such as your passport, a recent utility bill, and a recent bank statement to prove your identity, address, and source of wealth.
Tip: The withdrawal methods available to Canadian players at Grand Hotel online casino are Visa, Mastercard, Interac e-Transfer, eCheck, iDebit, INSTADEBIT, Express Connect, and MuchBetter.
There are hundreds of interactive slots and games for you to choose from at the Grand Hotel casino. Since the site is a Microgaming casino, you’ll only find games from said provider’s portfolio. However, being such a major player, Microgaming offers a range of popular themes including Asian, Greek, animals, and adventure.
You’ll find game tabs in the top sub-header of the page. These include slots, progressive jackpots, table games, video poker, and live casino. You won’t find sub-headers except on the slots page, where Grand Hotel casino allows you to filter through the games via the number of reels and the number of pay lines.
We didn’t find a dedicated sportsbook while researching for this Grand Hotel Casino review. However, we’ll be sure to update this space if anything changes in the future.
You won’t find a native Grand Hotel casino mobile app to download, but you can still access your favourite games on smaller devices as the online casino’s developing team optimised the site to be compatible with all desktop, smartphone, and tablet devices. Simply connect to the internet (we recommend saving your mobile data by using Wi-Fi) and launch a popular browser like Safari, Chrome, or Firefox. You can download a browser shortcut to your home screen if you want the illusion of a mobile app.
Grand Hotel helps you keep your spending in check via a dedicated responsible gaming page, which you can access in the footer of the logged out version. The casino gives you detailed information about deposit limits, self-exclusions, and even offers a self-assessment test should you need it. The customer support team is also highly trained to clear up any doubts you may have.
You’ll find links to organisations such as Netnanny and Cybersitter, but Grand Hotel fails to provide information about gambling authorities such as GamCare and Gambling Therapy, something which is quite common at other online casinos in Canada.
Chat | Yes |
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support@crhelpdesk.com | |
Phone | N/A |
Grand Hotel online casino provides you with FAQs, live chat, and email customer support channels. Although you’ll have access to everything, what you can actually see on the page depends on whether you’re logged in or logged out. Here’s what we mean:
Logged In: The ‘Help’ button at the bottom of the page gives you access to the live chat service, which is available 24/7 for your convenience. You’ll be greeted by a bot that will connect you to a human should it not be able to answer your questions. Remember to click on the ‘Continue’ button at the bottom of the window as you won’t be transferred otherwise.
Logged Out: You’ll have access to the FAQs when logged out. You’ll find the link to a list of categorised questions at the bottom of the main page. The ‘Contact Us’ tab at the top of the page gives you access to the live chat and email (support@crhelpdesk.com) customer support channels.
Although the customer support system at Grand Hotel casino offers a stellar service, it would be nice to have all the channels available within the logged in version, as is the case with most online casinos in Canada.
Becoming a member of the Grand Hotel casino is easy. Here’s how to do it:
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