JackpotCity Canada Review | Bonuses, Games, and More

JackpotCity Review

Since its launch by Cadtree Limited in 1998, JackpotCity has steadily gained popularity amongst many players in the Canadian iGaming industry. This online casino offers a unique selection of games, ranging from slots to live dealer options. You’ll also find a wide range of payment methods, such as Visa, Interac, and Apple Pay, to suit diverse players’ preferences.

However, there’s more to consider besides JackpotCity’s game collection and banking options. This review covers all aspects of JackpotCity, including safety, promotions, and customer support.

Pros & Cons of JackpotCity

JackpotCity holds a valid license issued in 2022 by iGaming Ontario, with the number OPIG1236392 and Kahnawake Gaming Commission, with the number 00812. This license from a reputable gaming authority assures players of JackpotCity’s legitimacy and security. Additionally, JackpotCity utilizes Secure Sockets Layer (SSL) encryption to ensure that players’ personal and financial information is secure.

Cadtree Limited, JackpotCity’s operator, is registered at La Corvee House, La Corvee Alderney, GY9 3TQ. Canadian gamers can play without fear, knowing that a renowned company owns this gaming platform.

Although information about JackpotCity’s game testing agency isn’t available on the website, the gaming platform partners with reputable software providers, such as Games Global and Pragmatic Play, to feature games with fair and randomized results.

JackpotCity Welcome Bonus Offer

JackpotCity offers a generous welcome bonus package to get new players started. Unlike most online casinos, newly registered gamers get a four-part deposit bonus. After signing up at JackpotCity, Canadian players get a 100% deposit match bonus up to $400. However, unlike most promotions, this bonus can be claimed on the first four deposits. In total, JackpotCity offers a 100% deposit match bonus up to $1,600.

This welcome package comes with a minimum qualifying deposit of $10, meaning you must deposit $10 or more to claim the bonus. New players have 7 days after signing up to claim this welcome package, or it’ll be forfeited.

Note that JackpotCity’s bonus comes with a 35x wagering requirement. For example, if a player deposits $100 and receives a $100 bonus, the player must wager the bonus 35 times – $3500, to meet the playthrough condition. After that, you can withdraw the bonus and all associated winnings.

The bonus maximum withdrawal limit is 6 times the first deposit amount. For example, if the first deposit was $50, the maximum bonus withdrawal limit will be $300. Upon reaching the cash out limit, any additional bonus balance is forfeited. If the bonus remains unused for 2 months after claiming, it'll expire.

Promotions

Besides the welcome package, JackpotCity offers various promotions for Canadian players. One of them is the Daily 10 Free Spins. These free spins can be used on the Bonus Wheel, where Canadian players can win up to $1,000,000.

Additionally, JackpotCity offers a 6-tier loyalty programme for active gamers. After creating a JackpotCity account, players can earn Loyalty Points by playing various games on the platform. When you accumulate enough points, you can level up and enjoy access to exclusive rewards. On the other hand, players may redeem their loyalty points for bonus credits, which they can use on games.

Banking

JackpotCity offers various banking options for deposits and withdrawals to ensure quick and secure transactions. Some payment options on the site are Visa, MasterCard, eCheck, and Interac.

The fees charged depend on the amount deposited and the payment method used. To make a deposit, follow these simple steps:

• Click the Bank button in the top right corner
• Select “Deposit”
• Choose your preferred payment method
• Enter the amount you wish to deposit and click “Continue”
• Tap “Confirm” to confirm your transaction
• Depending on the payment method used, you may be redirected to your payment method’s website
• Fill out the deposit form and confirm the transaction

For most payment methods, deposits are confirmed instantly. However, Canadian players using slower options like eCheck to deposit may experience significant delays.

In our review, we deposited using Interac, a popular choice for many Canadian players. Immediately after we confirmed the transaction, our JackpotCity gaming account was credited.

It’s important to note that players must verify their accounts before they can deposit or withdraw from their gaming accounts.

Canadian players can easily withdraw from their gaming accounts. Here are the steps to follow:

• Visit the Bank tab
• Choose “Withdraw”
• Select your preferred banking method 
• Enter the amount you wish to withdraw (minimum is $50)
• Fill out the withdrawal form and ensure that the information entered is accurate
• Accept JackpotCity’s terms and conditions and confirm the withdrawal

Although deposits are usually instantaneous, withdrawals may take from 24 hours to 7 days, depending on the payment method. It’s important to note that the casino has a minimum withdrawal limit of $50. As with deposits, the fees charged during withdrawals depend on the amount withdrawn and the payment method used.

Casino Games

JackpotCity features a small game library with 700+ games, including online slots, table games, live casino games, and jackpots. Canadian players can easily navigate the game lobby, as all games are categorized. Furthermore, the search feature lets players quickly find their favourite casino titles. Top casino software developers like Games Global and Pragmatic Play power JackpotCity’s game lobby.

Mobile App

JackpotCity offers a mobile casino app for Android and iOS devices, making it a top choice for players who prefer gaming on their devices. Gamers can download the app from the Google Play Store or the Apple Store. If your device is compatible, follow these steps to install the app:

• Visit the Google Play Store or Apple Store, depending on your device
• Search for JackpotCity
• Click Install for Android or Get if you use an iPhone
• Wait for the app to complete its downloading and installation process
• Launch the app and start gaming

However, like the website, JackpotCity app doesn’t offer sports betting. So, if you’re a sports fan seeking an alternative, check out our guide to the best sports betting apps.

Responsible Gaming

JackpotCity promotes responsible gaming by offering various tools, such as Deposit Limits, Loss Limits, Self Tests, and Self-exclusion. Deposit Limits regulate the amount of money deposited into the gaming account within a specified period. On the other hand, Loss Limits control the amount of money lost within a specified period. JackpotCity encourages players to take the Self Test, a simple test that enlightens players on their gaming habits.

Canadian players can also opt for Self-exclusion, where their gaming account gets suspended for some time – 24 hours, 3 months, or permanently. For those looking for similar responsible gaming environments, JackpotCity Casino sister sites offer equally safe and regulated platforms with a focus on responsible gambling.

For severe cases of gambling addiction, JackpotCity recommends responsible gaming organizations, such as ConnexOntario and Gamblers Anonymous, for professional help.

JackpotCity offers 24/7 customer support to assist players whenever they encounter issues at the casino. The customer support team can be contacted via live chat and email. Although JackpotCity’s live chat feature is automated, an agent is always on standby when required. The live chat feature is perfect for short queries, while we recommend emailing the support team for complex issues.

Additionally, JackpotCity offers a FAQ page for players seeking answers to common questions. Overall, we rate the JackpotCity customer support team 4 stars out of 5. Maintaining 24/7 availability via email and live chat isn't a small feat.